Outlook shortcuts disappearing

[Bob]

I have several users who have lost their shortcuts in Outlook 2003. They
have created shortcuts and groups, and they stay for a while (sometimes
several months), but at some point when they start Outlook the shortcuts and
groups are gone. I also have many other users who use shortcuts and haven't
had the problem. I've set up some utilities to back up and restore the xml
file that stores the shortcuts, but I'd really like to figure out why they
are disappearing. Any ideas?

 

[Sue Mosher [MVP-Outlook]]

The navigation pane settings seem to be a bit fragile. One thing to warn users against is using anything but alphanumeric characters and spaces in their shortcut and group names. Using other characters may make it impossible to save the XML.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[ÍõÊõ]

Hi All,

Thank you for choosing Microsoft Newsgroups!

From your post, I understand you issue is: when you reboot the Outlook,
some shortcuts and groups will disappear.

Based on my research, this issue might be the issue of the Outlook. If the
name of the shortcuts or groups includes some charactors, such as /, single
quote, double quotes or some other charactors. This is the bug of the
Outlook, I suggest you install the latest service pack of Office to perform
a test. I am really sorry for any inconvenience this issue of our product
has caused you. I suggest you submit a wish for this to our Feedback
department. This will let the developers know what you would like to be
able to do and/or see added in the future version. You can send in requests
to Feedback anytime and send Feedback very easily by following the steps
below. Our developers are always interested in your ideas.

1. Open an Office application and go to Help | Contact Us
2. Then the customer will be brought to
http://office.microsoft.com/en-us/contactus.aspx?App=5
3. Click "Make a suggestion" link.

If you have anything unclear, please feel free to let me know.

Sincerely,
Warner Wang
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.