Outlook Shutdown/Startup Error

[Uncle Toby]

Each day when I shut down Outlook before logging off, there is a few second
delay and then a popup emerges with the message:

"Microsoft Outlook has stopped working.

A problem has caused the program top stop working correctly. Windows will
close the program and notify you if a solution is available."

As I set about shutting down Oultook in the first place it should have
stopped, but something seems to try to keep it open, or re-open it.

I have turned of the Email Checking by Nortons, and have checked the add-ins
for any third-party items, but all those listed seem normal as installed
automatically by Microsoft:

Add-ins:
Active Application Add-ins
Business Contact Manager
Microsoft Exchange Unified Message
Microsoft Office SharePoint Server Colleague Import Add-in
Microsoft Outlook Mobile Service
Microsoft VBA for outlook Add-in
Windows Search Email Indexer

Inactive Application Add-ins
Calendar Gadget for Windows Sideshow
Google Desktop Outlook Toolbar

Disabled Application Add-ins
No Disabled Application Add-ins

The downside is that when I open Outlook the next day I have a 15 minute
wait while it does its internal checks. I have even run the Mailbox repair
utility on the database after it has closed with the error, but the next
startup still comes up with the same message that a File was not closed
properly last time, and Outlook will do a check.

Has anyone, anywhere, got a suggestion? I have posted about some of this
before, but not got anywhere as yet.

 

[Jocelyn Fiorello [MVP - Outlook]]

Does it shut down properly if you open Outlook in Safe Mode? You don't say
what operating system you're using but if it's Windows XP or earlier you can
click the Windows Start button, click Run, type in

outlook.exe /safe

and click OK. If it works right in safe mode, it's almost certainly one of
the add-ins that's causing the problem. Disable them all and then enable
them one by one until you find the culprit.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[OATEK]

Thank your for the suggestion about add-ins. I have managed to make inactive
some further add-ins, but not:

Microsoft Outlook Mobile Service
Microsoft VBA for outlook Add-in
Windows Search Email Indexer

When I click on these I get a message that says "the cannected state of
Office add-ins registered in HKEY_OLOCAL_MACHINE cannot be changed".

Making the other add-ins inactive has not changed anything, as the error
persists.

Ken

 

[Jocelyn Fiorello [MVP - Outlook]]

Have you also tried running Detect and Repair from the Help menu? You'll
need to have your Office CD standing by.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***