Outlook shuts down for no good reason

[Cheri]

Outlook shuts down when I hit Ctrl/Left Click, when I hit certain letters, etc.

Any ideas?

Thank you.

 

[Pat Willener]

There should be some information (error code) in the Event Viewer
(eventvwr.msc) at the time when it happens.

 

[Cheri]

Thank you, Pat.

My error message referenced a .cvr file in the Temp folder. I don't seem to
have any .cvr files in that folder, and I don't see any file of any type with
the initial numbers in the file name.

I appreciate your continued help.

Cheri

 

[Cheri]

Hi Pat,

This is the message that I got:

"Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0,
faulting module kernel32.dll, version 5.1.2600.3119, stamp 46239bd5, debug?
0, fault address 0x00012a5b."

Also, how can I cut and copy a message from the Event Viewer?

Thank you very much.

Cheri

 

[VME]

Cheri
Any luck on this, My computer is doing the same thing for the last few days.

 

[Cheri]

It was the add-in from TimeMatters, which is mainly used by attorneys. I
couldn't remove the add-in from Outlook itself, but TimeMatters tech support
was able to walk me through it. We were able to reinstall it and now I have
no problems.