Outlook shuts down on Send/Receive (IE7 may be to blame)

[Doug Hardt]

I foolishly installed IE7 and Outlook 2002 has been broken since 12/7. The
problem persisted after uninstalling IE7.

Symptom: Click Send/Receive and Outlook closes.

Notes:

1) I have Outlook configured to check 3 email accounts. Every account
passes all the tests under Tools / Email Accounts / change acct / Test Email
- including successfully sending test email.

2) Starting Outlook in "Safe" mode makes no difference.

3) The problem started immediately after installing IE7 (which I had warned
others against - sigh).

Any help would be greatly appreciated!

 

[Roady [MVP]]

What is being logged to the Event Viewer?

 

[Roady [MVP]]

Locate the srs-file for your profile and rename it to .old. This will reset
your send/receive settings.

If this doesn't work run a repair on Office and run Office Update to make
sure all updates have been applied.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

The only thing relevant to Outlook that appears in the Event Viewer is
that
going into Safe Mode generated an "error" reporting that event.

Outlook shuts down remarkably fast - sometimes immediately on clicking
Send
/ Recieve. Other times, the dialog box with send/receive entries for each
email account appears - but before anything actually happens, all windows
associated with Outlook close.

Any assistance would be greatly appreciated.

What is being logged to the Event Viewer?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I foolishly installed IE7 and Outlook 2002 has been broken since 12/7.
The
problem persisted after uninstalling IE7.

Symptom: Click Send/Receive and Outlook closes.

Notes:

1) I have Outlook configured to check 3 email accounts. Every account
passes all the tests under Tools / Email Accounts / change acct / Test
Email
- including successfully sending test email.

2) Starting Outlook in "Safe" mode makes no difference.

3) The problem started immediately after installing IE7 (which I had
warned
others against - sigh).

Any help would be greatly appreciated!

 

[Doug Hardt]

I did the rename on the only .srs file on my computer - no luck.

I did the detect/repair from Outlook - no luck.

I installed every Office update available except IE7 - no luck (the installs
all said they worked but the Outlook shutdown on send/receive persists).

Any other thoughts?

Thanks,
Doug

Locate the srs-file for your profile and rename it to .old. This will reset
your send/receive settings.

If this doesn't work run a repair on Office and run Office Update to make
sure all updates have been applied.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

The only thing relevant to Outlook that appears in the Event Viewer is
that
going into Safe Mode generated an "error" reporting that event.

Outlook shuts down remarkably fast - sometimes immediately on clicking
Send
/ Recieve. Other times, the dialog box with send/receive entries for each
email account appears - but before anything actually happens, all windows
associated with Outlook close.

Any assistance would be greatly appreciated.

What is being logged to the Event Viewer?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I foolishly installed IE7 and Outlook 2002 has been broken since 12/7.
The
problem persisted after uninstalling IE7.

Symptom: Click Send/Receive and Outlook closes.

Notes:

1) I have Outlook configured to check 3 email accounts. Every account
passes all the tests under Tools / Email Accounts / change acct / Test
Email
- including successfully sending test email.

2) Starting Outlook in "Safe" mode makes no difference.

3) The problem started immediately after installing IE7 (which I had
warned
others against - sigh).

Any help would be greatly appreciated!