Outlook Signature problem

[Kevin]

Outlook 2003 - I have multiple signatures set up for one of my users so that
he can right mouse click on the signature and choose a different one. All of
the sudden it quit working. When the user right clicks on the signature he
receives the format shortcut menu instead of a choice of signatures. I then
began to receive "ActiveX could not be displayed" error messages. I deleted
all the signature and attempted to rebuild them. I am now receiving “The
signature (c:\docum....file path and name) could not me located" when I
attempt create another signature. I deleted all the contains of the profiles
Signature folder and attempted to create another signature but I am still
receiving the same error message. I attempted to lower the ActiveX security
but it did not help. I also checked the Folder permission on the profiles
Signature file and it appears to be good. I can brows to the file and open
it. To my knowledge nothing was changed on the computer. What could have
caused this and what can I do to fix it?

 

[Kevin]

I am still looking for help on this. Does anyone know how Activex controls
work in outlook as it pertains to signatures? The other option the error
message suggests is a blocked publisher. How would I check this?

Keivn

 

[Diane Poremsky]

Did you try detect and repair? The activex error is a bogus error as
signatures don't normally contain activex.

 

[Kevin]

I reinstalling 0ffice 2003 early on but that did not solve the problem. I
ended up resetting the security in IE to its default setting (I am not sure
if this is directly related but it stopped the error messages). I deleted
all of the signatures on the users workstation and created a signature on a
different workstation and copy it into the signature folder on the users
workstation. I recreated all of the signatures based on the signature that
worked and turned on the “use Microsoft word as the email editor†and make
sure the email type was HTML. This appears to have fixed the problem. The
only problem I have now is a little gray (object) box appears on the
signature when the user chooses a signature w/ a graphic but the box only
appears on the workstation. The gray box is not seen by the recipient of the
email. Very strange but I can live with it.

Thanks for your response.

 

[Diane Poremsky]

well, the object box tells why you got the activex error - but it shouldn't
be there. open the html file in notepad and see if its there.

BTW, reinstalling is not necessary - detect and repair works as well and
takes a lot less time.

I reinstalling 0ffice 2003 early on but that did not solve the problem. I
ended up resetting the security in IE to its default setting (I am not
sure
if this is directly related but it stopped the error messages). I deleted
all of the signatures on the users workstation and created a signature on
a
different workstation and copy it into the signature folder on the users
workstation. I recreated all of the signatures based on the signature
that
worked and turned on the “use Microsoft word as the email editor†and make
sure the email type was HTML. This appears to have fixed the problem.
The
only problem I have now is a little gray (object) box appears on the
signature when the user chooses a signature w/ a graphic but the box only
appears on the workstation. The gray box is not seen by the recipient of
the
email. Very strange but I can live with it.

Thanks for your response.