G
Gus
We have BCM installed on a central server here at the office and
Outlook is hosted externally. There are about 20 users of BCM. Every
Monday morning when users first turn on Outlook and bring up BCM, we
notice the following:
1. The server performance takes a big hit. The CPU gets pegged at 80%
for about 15 seconds. This occurs every every few minutes.
2. The users' Outlook "freezes" up / stops responding. And then it
starts reponding again after about 15 secs. It appears that Outlook is
"waiting" until a background process completes before it continues.
This happens to all Outlook users that have BCM installed on their
local machines.
At first I thought it was a memory issue on the server. Since this is
a x64 server (Intel Xeon 3.4GHz), I upgraded the memory to 8GB. This
made the server respond faster, but the Outlook issue still remains.
I have a few questions:
1. Is there any additional config changes I need to make to the server/
SQL on the server to take advantage of the additional memory?
2. We have a few users who keep an offline copy of BCM on their local
machine. But the majority of the users do not. Does performance get
better or get worse with offline synchornization (local copy of SQL db
on the users laptops)?
3. I've noticed that if you have BCM installed together with Outlook
2007 on a Vista machine, indexing/searching automatically tries to
index the BCM databsae as well as your outlook mailbox. You need to go
into Control Panel / Indexing and deselect BCM from being indexed.
Are there any other settings at the local client (Outlook, Windows
search, etc) that can be made to improve the performance?
Thanks
Outlook is hosted externally. There are about 20 users of BCM. Every
Monday morning when users first turn on Outlook and bring up BCM, we
notice the following:
1. The server performance takes a big hit. The CPU gets pegged at 80%
for about 15 seconds. This occurs every every few minutes.
2. The users' Outlook "freezes" up / stops responding. And then it
starts reponding again after about 15 secs. It appears that Outlook is
"waiting" until a background process completes before it continues.
This happens to all Outlook users that have BCM installed on their
local machines.
At first I thought it was a memory issue on the server. Since this is
a x64 server (Intel Xeon 3.4GHz), I upgraded the memory to 8GB. This
made the server respond faster, but the Outlook issue still remains.
I have a few questions:
1. Is there any additional config changes I need to make to the server/
SQL on the server to take advantage of the additional memory?
2. We have a few users who keep an offline copy of BCM on their local
machine. But the majority of the users do not. Does performance get
better or get worse with offline synchornization (local copy of SQL db
on the users laptops)?
3. I've noticed that if you have BCM installed together with Outlook
2007 on a Vista machine, indexing/searching automatically tries to
index the BCM databsae as well as your outlook mailbox. You need to go
into Control Panel / Indexing and deselect BCM from being indexed.
Are there any other settings at the local client (Outlook, Windows
search, etc) that can be made to improve the performance?
Thanks