Outlook *sometimes* doesn't copy mail to sent items folder

[Jim Holcomb]

I have a user that is having a problem with Outlook not saving mail to
his sent items folder, but only sometimes. The first time he reported
it today I looked things over, checked that he hadn't cleared the
option to save mail to the sent items folder. I searched all his
folders and could not find the message. As I was on the original
email I know it did get sent. I sent a few messages internally and to
my home email and they were copied to the sent items folder. I wrote
it off as a one time glitch.

Until it happened again. He's running Outlook 2003, SP1 on WinXP, SP1
(possibly SP2).

Any ideas?

Jim

 

[BillR [MVP]]

does an Advanced Search locate those mails at all?
Any rules in place that might be acting on some sent emails?

 

[Jim Holcomb]

Advanced search does not find them, he doesn't have any rules setup.
I think when it happens he has moved the message from his inbox
to a personal folder and replied from there.

 

[Brian Tillman]

Advanced search does not find them, he doesn't have any rules setup.
I think when it happens he has moved the message from his inbox
to a personal folder and replied from there.

Does he have the option "In folders other than the Inbox, save replies with
original messages" selected on Tools>Options>E-mail Options>Advanced E-mail
Options?

 

[Jim Holcomb]

Does he have the option "In folders other than the Inbox, save replies with
original messages" selected on Tools>Options>E-mail Options>Advanced E-mail
Options?

It looks like he was farwarding emails and didn't have the "Save Forwarded
Messages" option checked.

Thanks for everyone's replies.

Jim

 

[map]

I have a user that is having a problem with Outlook not saving mail to
his sent items folder, but only sometimes. The first time he reported
it today I looked things over, checked that he hadn't cleared the
option to save mail to the sent items folder. I searched all his
folders and could not find the message. As I was on the original
email I know it did get sent. I sent a few messages internally and to
my home email and they were copied to the sent items folder. I wrote
it off as a one time glitch.

Until it happened again. He's running Outlook 2003, SP1 on WinXP, SP1
(possibly SP2).

Any ideas?

Jim