Outlook stopped working

[SimoninParis]

Hi,

Any suggestions will be gratefully received.

I use Outlook for all my e-mails using my hotmail account. It is Outlook2007
in a Vista environment. Recently, it stopped receiving e-mail AND when I try
to open the inbox, I get an error message "The messaging interface has
returned an unknown error. If the problem persists, restart Outlook." I
restart Outlook and the problem is not resolved.

If I send .pdf files as e-mails from Excel or word, Outlook will send them.

What do I do to resolve this problem, please?

Simon

 

[neo]

Does Outlook start in safe mode?

How to:
Start > Run > Type: outlook.exe /safe > OK button

 

[SimoninParis]

Yes, it starts in safe mode. The problem is there in safe mode and is still
there when I fire up Outlook normally.

 

[Brian Tillman [MVP-Outlook]]

I use Outlook for all my e-mails using my hotmail account. It is Outlook2007
in a Vista environment. Recently, it stopped receiving e-mail AND when I try
to open the inbox, I get an error message "The messaging interface has
returned an unknown error. If the problem persists, restart Outlook." I
restart Outlook and the problem is not resolved.

If I send .pdf files as e-mails from Excel or word, Outlook will send them.

Are you accessing Hotmail with the Outlook Connector or with a POP account?
If the former, have you tried deleting the Hotmail account and readding it?

 

[SimoninParis]

Wow, Brian,

That did it, thanks. I removed the account and added it back in. Outlook now
loads rather more slowly than before but at least it is now working again.

Why did the fault occur in thefirst place?

 

[Brian Tillman [MVP-Outlook]]

That did it, thanks. I removed the account and added it back in. Outlook now
loads rather more slowly than before but at least it is now working again.

You're welcome.

Why did the fault occur in thefirst place?

My personal opinion? The DeltaSync protocol, the Outlook Connector itself, or
the server side of the connection isn't robust. I think it's something we'll
have to endure until Microsoft works out all the kinks. In all fairness, the
Hotmail servers handle scads of traffic and i'm not surprised if they hiccough
now and then.