Outlook stops sending email, have to restart outlook to get it to

[bmcoopsys]

A user of Outlook has this problem, Outlook will stop sending mail and
everything will sit in the outbox. To get it to send the user has to restart
Outlook. After the restart the emails will get sent but then the user cannot
receive any mail. The user has to agian either restart out or reboot the
system for Outlook to finally work.
I updated to the latest, created a new profile and ran scanpst.
Anyone hava any Ideas?

 

[K. Orland]

What type of mail account is this and what version of Outlook?

Have you checked the Application Event Viewer for any Office or
Outlook-related errors? If this is a POP3 account, have you watched the
send/receive progress for any errors?

Is antivirus configured to integrate with Outlook, actively scanning
incoming and outgoing email? If so, please uninstall/reboot/reinstall
antivirus omitting the integration with Outlook. This won't compromise
security since the real time scanner will detect anything it's updated for.

 

[bmcoopsys]

This is a pop account on Oulook 2003 sp3. Tried all kinds of suggestions.
The log showed no errors even though I could not receive emails. There is no
antivirus running on the pc. Use to be symantec corporate.

 

[K. Orland]

What happens when you view the send/receive progress?

 

[bmcoopsys]

Today the send/receive progress would get incoming mail and the just sit on
sending.
There were 5 messages stuck in the outbox. All 5 in itlaics and 3 of them
bold.
Had to move them to another folder and then exit outlook. Also had to end
the outlook process.
Then it would send and receive.
Sometimes it would get the error "Sending reported error (0x8004210B) : The
operation timed out....

 

[K. Orland]

Do you have antivirus or an internet security suite actively scanning
incoming and outgoing email? Also, have you made an exception in your
Firewall for Outlook.exe?

If you have antivirus actively scanning your email, disable that
integration. If you're using Norton/Symantec you may have to uninstall
according to the directions on their website and reinstall, omitting the
Outlook integration.

This course of action won't compromise your email security since your real
time scanner will catch anything it's been updated for.