Outlook Takes Control Away

[Robert]

Help if you can. Ever since I installed Outlook connector at the direction
of Microsoft Tech support I have endured a very annoying issue. When Outlook
is running, a "scan" occurs every minute and lasts for 6 to 8 seconds. During
this time, I lose all control of my cursor. If I am typing in Word, or
replying to an email, or typing in IE or whatever I am doing, it takes total
control. It happened four times while typing this message.

To solve this I have tried to repair Office/Outlook connector; deep scanned
for spyware and viruses. Then, I clicked on a Help link on the Microsoft
website, which connected me to Omnitech. Thinking I was dealing with
Microsoft, I signed up with them for help. After over 24 hours of cumulative
time, and two separate maintenace sessions, the problem still persists.

Any ideas?

 

[DL]

Perhaps you have outlook configured, under mail settings to poll for mail
every minute, set it to 10 mins or more

 

[Robert]

Thanks, DL, we tried that also.

Perhaps you have outlook configured, under mail settings to poll for mail
every minute, set it to 10 mins or more

 

[Peter Foldes]

Tried what and where ??

 

[Robert]

Sorry Peter, I was not clear. DL suggested that perhaps Outlook was polling
for mail too frequently. I set the interval to 30 minutes when the issue
first appeared. That was not the source of the problem.