Outlook unable to Send due to "no transport".

[Bill45]

I am trying to help an elderly friend who is not very computer literate. This
issue is with his computer; I say that to say that I don’t have any knowledge
about how this was initially set up. He has Outlook and Juno on his computer
for email; however he almost exclusively uses Juno. Once he was on Outlook to
do something; while on Outlook, a very important financial document was
delivered in Outlook. Normally they come to his Juno acct and he save them in
a separate folder in Juno. However, he has this one months statement sitting
in Outlook.; he asked me to see about getting it over to Juno so he could
file it with the others. I said that’s easy, we’ll just forward it to your
Juno email addr. When I did that a message indicated that it couldn’t get
delivered due to no transport available; it’s sitting in his Outlook outbox
or sent folder. I’m not at his house right now so I’m doing this from memory.
He has a cable modem with Road Runner and is using Windows XP Home Edition
w/ SP2. I looked around in Outlook a little to see if I could figure out how
to allow this email to go out. I did see where he had it set up to retrieve
emails from Juno so I turned that off so this inadvertent receipt of emails
into Outlook shd no longer occur. I’m not an Outlook user but wanted to know
what I need to do configuration-wise to have Outlook be able to send emails
out.
OR, can I simply drag the email from the Outlook folder to his Juno folder;
I presume that I could dig around in Windows Explorer to find which files to
use to drag from Outlook to Juno. Would there be any compatibility issue with
the email between Juno & Outlook such that after dragging it, it might not be
processable in Juno?
Any direction would be greatly appreciated.

 

[Vince Averello [MVP-Outlook]]

What version of Outlook is your friend using? From the sound of it, I'd say
OL97 but I'd like to be sure.

 

[Bill45]

I'll need to check but he bought his computer new about a yr ago - he's away
for a day or so; I may not know until Monday - I shd just Reply to this
thread then, correct? I'm not a power newsgroup user.

 

[Bill45]

Ok, I found out - he has Outlook 2000, 9.0.0.2711

 

[Vince Averello [MVP-Outlook]]

Yes, reply here.

Check which mode of OL2000 he's using also. Check on the second line here:
Help menu > About. It should be something like Internet Mail Only or
Corporate/Workgroup

 

[Bill45]

It was Corporate/Workgroup; I switched it to INternet Mail Only; same message
when trying to send.

 

[Vince Averello [MVP-Outlook]]

Have you tried removing & readding the email account?

 

[Bill45]

No, I'll look into that though after next week, I'll be away starting Fri for
awhile. As a backup plan, what about my original question of copying the
email msg from Outlook to Juno, is that possible? Or, couldn't I detach the
attachment to his hd, then go into Juno and compose an email, add the
attachment, then save it as a Draft, then drag it from the Draft Folder into
his folder where he's storing these monthly statements that he's saving?
I'm just trying to think of some contingencies. The whole goal is to have
the email or attachment that mistakenly came into Outlook over in Juno in his
special folder. He doesn't really need to be able to send from Outlook; I was
just thinking of that as an avenue to forward the msg from Outlook into his
Juno email box.

 

[Bill45]

Vince, it appears that you started to wirte something but I only see "
:" but nothing followed?

 

[Bill45]

Can you pls look at the last 2 msgs I sent; perhaps I didn't use the correct
protocol to get an answer?