Outlook unexpected delete of mail

[Hugh N. Ross]

On Win XP Home, Office Pro, Outlook 2002 when I open a mail item in the
inbox, I can read it OK but if I click the 'X' to close the viewing window,
the mail item is deleted. It is not retained in the inbox and it is not
saved in the deleted items folder or anywhere else that I can find. Repair
operation did not fix the problem. I can only look at incomming mail once,
then it disappears.
Please help.
Hugh

 

[Kristyn Wagoner [MSFT]]

Click on Tools--->Options.
Select the Maintenance tab.
Uncheck the box beside "Empty messages in the Deleted Items folder on Exit"

Click OK

See if that helps.

--
Kristyn Wagoner
Microsoft PSS

Please do not reply directly to this alias. This alias is for newsgroup
purposes only.

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Milly Staples [MVP - Outlook]]

Right click on your toolbar and select Advanced. In the dropdown window,
make sure you have "All messages": showing for the current view. It sounds
like you have "Unread messages" showing.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Hugh N. Ross <[email protected]> asked:

| On Win XP Home, Office Pro, Outlook 2002 when I open a mail item in
| the inbox, I can read it OK but if I click the 'X' to close the
| viewing window, the mail item is deleted. It is not retained in the
| inbox and it is not saved in the deleted items folder or anywhere
| else that I can find. Repair operation did not fix the problem. I can
| only look at incomming mail once, then it disappears.
| Please help.
| Hugh

 

[Hugh N. Ross]

Thanks, This fixed the problem. Hugh