G
Greg
Greetings,
I have a user in the following enterprise environment.
Active Directory Domain, Exchange 2003. The clients pc is Windows XP
Professional, built on an IBM ThinkPad X60 with 1024MB ram, 60 gig HDD. The
users profiles are set to roaming.
The problem is that he’s email client (which is Outlook 2003) is asking him
for a user name and password when he starts Outlook. His user ID and
password does not work (nor any other) and will not download his latest
emails, and displays disconnected in the bottom right hand corner of the
Outlook window.
However he can receive emails using OWA and his Smartphone. All other
applications work fine too, only Outlook is the problem, the other part of
the problem is when I try and log him onto another pc, his profile is unable
to be downloaded and it logs him in with a Temp profile, he never gets the
problem with his own pc though?
This has now occurred 3 times.
The first time I recreated his user account on the basis that I couldn’t log
him in on another PC, For 4 days everything worked fine, until one morning
the message re-appeared asking him to login to his Outlook, once again I
couldn’t log him onto another pc. This time I thought I fixed it because I
again re-created the users profile and created some PST files and moved 50
thousand emails to them!!! I then renamed his OST file and let his mailbox
re-download. This reduced the OST file from 5 gigs down to 1.5 gigs. But
again after only 4 days it’s now asking him again for his credentials and I’m
stumped as to what to do and I don’t understand why it can work for several
days then decide to somehow disconnect him. - or is it somehow related to his
profile giving up and not allowing him to login to another pc?
If someone can point me in the right direction I would be very grateful, any
help at all would be much appreciated.
I have a user in the following enterprise environment.
Active Directory Domain, Exchange 2003. The clients pc is Windows XP
Professional, built on an IBM ThinkPad X60 with 1024MB ram, 60 gig HDD. The
users profiles are set to roaming.
The problem is that he’s email client (which is Outlook 2003) is asking him
for a user name and password when he starts Outlook. His user ID and
password does not work (nor any other) and will not download his latest
emails, and displays disconnected in the bottom right hand corner of the
Outlook window.
However he can receive emails using OWA and his Smartphone. All other
applications work fine too, only Outlook is the problem, the other part of
the problem is when I try and log him onto another pc, his profile is unable
to be downloaded and it logs him in with a Temp profile, he never gets the
problem with his own pc though?
This has now occurred 3 times.
The first time I recreated his user account on the basis that I couldn’t log
him in on another PC, For 4 days everything worked fine, until one morning
the message re-appeared asking him to login to his Outlook, once again I
couldn’t log him onto another pc. This time I thought I fixed it because I
again re-created the users profile and created some PST files and moved 50
thousand emails to them!!! I then renamed his OST file and let his mailbox
re-download. This reduced the OST file from 5 gigs down to 1.5 gigs. But
again after only 4 days it’s now asking him again for his credentials and I’m
stumped as to what to do and I don’t understand why it can work for several
days then decide to somehow disconnect him. - or is it somehow related to his
profile giving up and not allowing him to login to another pc?
If someone can point me in the right direction I would be very grateful, any
help at all would be much appreciated.