Outlook using Word as e-mail editor

[Marilyn]

I have a user on Outlook 2002 and Windows XP PRO Service Pack 2. If she has
the preference checked to use Word as her e-mail editor, when she tries to
Reply, it shows the Opening Word as E-Mail Editor box but her e-mail
essentially locks up and has to be closed via task manager. If I un-check
this option, she can work without interruption. Does anyone know why this
would be happening or what the fix is?
Thanks, Marilyn

 

[Diane Poremsky [MVP]]

what addins does she have installed for word? word may be waiting for it to
load.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



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[Marilyn]

Diane, She does not have any addins. Could it be her Normal.dot? Thanks,
Marilyn

what addins does she have installed for word? word may be waiting for it to
load.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

I have a user on Outlook 2002 and Windows XP PRO Service Pack 2. If she
has
the preference checked to use Word as her e-mail editor, when she tries to
Reply, it shows the Opening Word as E-Mail Editor box but her e-mail
essentially locks up and has to be closed via task manager. If I un-check
this option, she can work without interruption. Does anyone know why this
would be happening or what the fix is?
Thanks, Marilyn