Outlook Web Access Breaks After Upgrade

[warrenrjones]

After upgrading to Office 2004 Professional, members of my firm can no
longer access Outlook Web Access (Exchange 2003) from any web browser.
Users can get to the webmail splash page and then load the main page,
but the body of the page is blank except for the icons for inbox,
contacts, etc on the left.

The problem seems to occur once the latest version of Office with
Virtual PC 7.0 is installed. I thought the issue was localized to one
system and then I got a complaint from another user in another office
immediately after upgrading from Office X. All users are using
Powerbooks. The latest Powerbook was just purchased three weeks ago.

I have attempted to access Outlook Web Access (which has worked fine
for years) via IE 5.2, Safari, Firefox, Netscape, and Omniweb 5.2. All
now have the same issue.

The error in IE 5.2 is "The attempt to load 'Accessing URL:
https;//webmail.pillsburywinthrop.com/exchange/myusername/Inbox/?Cmd=contents'
failed."

Using Outlook Web Access within the VirtualPC works fine.
Has anyone else seen this problem?

 

[Corentin Cras-Méneur]

Hi,

After upgrading to Office 2004 Professional, members of my firm can no
longer access Outlook Web Access (Exchange 2003) from any web browser.

I don't quite see how it could be related...

Users can get to the webmail splash page and then load the main page,
but the body of the page is blank except for the icons for inbox,
contacts, etc on the left.

Office 2004 doesn't install anything related to web browsers.

The problem seems to occur once the latest version of Office with
Virtual PC 7.0 is installed. I thought the issue was localized to one
system and then I got a complaint from another user in another office
immediately after upgrading from Office X. All users are using
Powerbooks. The latest Powerbook was just purchased three weeks ago.

Can you connect when you're not runnign VPC ?? I know that in order to
run, VPC patches the System FireWall to make sure all the ports it needs
are enabled. That could be related.

[...]

Has anyone else seen this problem?

Never.... Certainly not here.

Corentin

 

[warrenrjones]

Thanks for the response...
see my answers below:
------

Hi,
browser.

I don't quite see how it could be related...

I now have three confirmed 10.3.7 Powerbooks in three different offices
who have been upgraded and no longer can access OWA.

Office 2004 doesn't install anything related to web browsers.
ago.

Can you connect when you're not runnign VPC ?? I know that in order to
run, VPC patches the System FireWall to make sure all the ports it needs
are enabled. That could be related.

Ans: No, since installing VPC, I cannot connect even when not running
VPC. Of course, I can connect from within my Windows VPC session fine.
If the VPC application does change the Apple firewall settings, this
could of course affect connection ability. Can you tell me more about
what it changes?

Warren

[...]

Has anyone else seen this problem?

Never.... Certainly not here.

Corentin


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m'écrire

 

[Corentin Cras-Méneur]

I now have three confirmed 10.3.7 Powerbooks in three different offices
who have been upgraded and no longer can access OWA.

Really weird...

Ans: No, since installing VPC, I cannot connect even when not running
VPC. Of course, I can connect from within my Windows VPC session fine.

Yeah, but that's not quite what you'd want to do :-(

If the VPC application does change the Apple firewall settings, this
could of course affect connection ability. Can you tell me more about
what it changes?

It blocks the System Firewall and opens a couple of ports for Windows (I
believe). It blocks the firewall to make sure you don't make any change
as VPC is running (which would be *bad*).
My understanding though is that there is no reason it should block any
other port.
Do you access OWA over https ??

Corentin