Outlook Will Not Install/Configure

F

Fred

Computer: Toshiba Satellite laptop
Operating System: MS XP Pro.

Problem: During the initial configuration of Outlook, the software
attempts to sign-on to the Microsoft Exchange Network. The software will not
allow me to configure the program for e-mail. Outlook will not load the
program to configure Outlook.

I installed Office Standard 2007 and entered the product key. Word, Excel
and Power Point all operate normally. When I attempt to open and configure
Outlook, a window titled â€Configuring Outlook†comes up. The following
lines are in this window:

Migrating Account Settings
Migrating Preferences
Importing User Data

Before configuration is complete in the “Configuring Outlook†window, a
second window titled “Connecting to the Microsoft Exchange†opens.

Then another message in that window says, “Microsoft Exchange is
Unavailable†under this message there are three blocks:

Retry
Work Offline
Cancel

Selecting “Retry†repeats the above sequence over again.
Selecting “Work Offline†opens another window that says “Cannot open your
default e-mail folder. The information store could not be openedâ€. If I
select “OKâ€, the program terminates.
Selecting “Cancel†also terminates the program.

I’ve uninstall and reinstall Office Standard 2007. The same Outlook
configuration problem remains. I know the software is functional because, I
have used 2 of the 3 available installations on other computers.

Help!!! Appreciate your comments.
 
B

Brian Tillman [MVP - Outlook]

Computer: Toshiba Satellite laptop
Operating System: MS XP Pro.

Problem: During the initial configuration of Outlook, the software
attempts to sign-on to the Microsoft Exchange Network. The software will
not
allow me to configure the program for e-mail. Outlook will not load the
program to configure Outlook.

So, do you use an Exchange server to hold your mail?
 
D

DL

Use the mail applet in the control panel to remove the exchange account and
correctly configure your type of account - I assume its not an exchange
account
 

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