F
Fred
Computer: Toshiba Satellite laptop
Operating System: MS XP Pro.
Problem: During the initial configuration of Outlook, the software
attempts to sign-on to the Microsoft Exchange Network. The software will not
allow me to configure the program for e-mail. Outlook will not load the
program to configure Outlook.
I installed Office Standard 2007 and entered the product key. Word, Excel
and Power Point all operate normally. When I attempt to open and configure
Outlook, a window titled â€Configuring Outlook†comes up. The following
lines are in this window:
Migrating Account Settings
Migrating Preferences
Importing User Data
Before configuration is complete in the “Configuring Outlook†window, a
second window titled “Connecting to the Microsoft Exchange†opens.
Then another message in that window says, “Microsoft Exchange is
Unavailable†under this message there are three blocks:
Retry
Work Offline
Cancel
Selecting “Retry†repeats the above sequence over again.
Selecting “Work Offline†opens another window that says “Cannot open your
default e-mail folder. The information store could not be openedâ€. If I
select “OKâ€, the program terminates.
Selecting “Cancel†also terminates the program.
I’ve uninstall and reinstall Office Standard 2007. The same Outlook
configuration problem remains. I know the software is functional because, I
have used 2 of the 3 available installations on other computers.
Help!!! Appreciate your comments.
Operating System: MS XP Pro.
Problem: During the initial configuration of Outlook, the software
attempts to sign-on to the Microsoft Exchange Network. The software will not
allow me to configure the program for e-mail. Outlook will not load the
program to configure Outlook.
I installed Office Standard 2007 and entered the product key. Word, Excel
and Power Point all operate normally. When I attempt to open and configure
Outlook, a window titled â€Configuring Outlook†comes up. The following
lines are in this window:
Migrating Account Settings
Migrating Preferences
Importing User Data
Before configuration is complete in the “Configuring Outlook†window, a
second window titled “Connecting to the Microsoft Exchange†opens.
Then another message in that window says, “Microsoft Exchange is
Unavailable†under this message there are three blocks:
Retry
Work Offline
Cancel
Selecting “Retry†repeats the above sequence over again.
Selecting “Work Offline†opens another window that says “Cannot open your
default e-mail folder. The information store could not be openedâ€. If I
select “OKâ€, the program terminates.
Selecting “Cancel†also terminates the program.
I’ve uninstall and reinstall Office Standard 2007. The same Outlook
configuration problem remains. I know the software is functional because, I
have used 2 of the 3 available installations on other computers.
Help!!! Appreciate your comments.