Outlook will not load

[g57]

Earlier today I had left my laptop on, with several applications open
(Outlook 2000, word 2000, IE 6), but with the lid closed, meaning that
the system goes to sleep. When I went to use the laptop later today it
would not restart and I had to turn the machine off. I've had the
machine for 4 months and this has not happened before. After rebooting
I went to check my emails, but Outlook 2000 would not load. I then got
the message below from XP Home "Microsoft Outlook has encountered a
problem and needs to close. We are sorry for the inconvenience. Send
Error Report/Don't Send"

I tried loading several times to no avail. I then rebooted several
times to no avail. I then rebooted in "Safe Mode" to no avail. I then
rebooted and tried to fix the problem with my Office 2000 - SB-1 disk.
I tried the fix errors method and this did not work. I rebooted and did
a system restore, this also did not work. I have also run my virus
control; Spybot and Ad-Aware SE. None of this has helped.

I tried Microsoft's site with the error message and they say I have to
upgrade to Office 2003.

Can anyone help me?

thanks

Greg

 

[Milly Staples [MVP - Outlook]]

You said you tried to fix the error but you did not mention the method. May
we presume you tried both Help->Detect and Repair AND the Inbox Repair Tool
(scanpst.exe)?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, g57 asked:

| Earlier today I had left my laptop on, with several applications open
| (Outlook 2000, word 2000, IE 6), but with the lid closed, meaning that
| the system goes to sleep. When I went to use the laptop later today it
| would not restart and I had to turn the machine off. I've had the
| machine for 4 months and this has not happened before. After rebooting
| I went to check my emails, but Outlook 2000 would not load. I then got
| the message below from XP Home "Microsoft Outlook has encountered a
| problem and needs to close. We are sorry for the inconvenience. Send
| Error Report/Don't Send"
|
| I tried loading several times to no avail. I then rebooted several
| times to no avail. I then rebooted in "Safe Mode" to no avail. I then
| rebooted and tried to fix the problem with my Office 2000 - SB-1 disk.
| I tried the fix errors method and this did not work. I rebooted and
| did a system restore, this also did not work. I have also run my virus
| control; Spybot and Ad-Aware SE. None of this has helped.
|
| I tried Microsoft's site with the error message and they say I have to
| upgrade to Office 2003.
|
| Can anyone help me?
|
| thanks
|
| Greg

 

[Herb Tyson [MVP]]

I would try the Inbox Repair Tool. Take a look here:

http://support.microsoft.com/Default.aspx?kbid=272227