Outlook won't even allow remembering password

T

Tim

We are switching machines over from an Exchange environment to use IMAP
instead (unfortunately we are switching to our campuses system away from our
integrated one). We are finding on 1/3 to 1/2 the machines that we cannot get
Outlook to remember passwords. When setting up the account in Emails Accounts
the password box and the Remember Password checkbox are both greyed out. This
forces the users to type in their passwords everytime they start Outlook, and
is especially really annoying to the ones that have a few group mailboxes
they check on top of there own personal ones. Any ideas on what could be
causing this?

We are running Windows XP and Outlook 2003. I thought it might be some rogue
group policy that might have caused it, but can't find anything. I've seen
some posts suggesting to delete some registry entries (Protected Storage
System Provider), but I'm not sure that is related since those people can
check the remember password box and put a password in but it just doesn't
seem to be working. We on the other hand don't even have that option.
 

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