K
Kara the Computer Tutor
Hi,
My client can't send an email when it's to someone with an email address
she's never used before. When she hits the Send button, a box pops up saying
Outlook doesn't recognize the email address and has "No Suggestions." Then it
asks if she wants to create a new email address. She creates one, and the
email still doesn't send. She says it happens almost every time she uses a
new email address.
Someone suggested I create a new address book for her, move all her contacts
over, and delete the old address book because it may be corrupted. Will that
help? If so, how do I easily move all her contacts into a new address book.
Is there something else I should try?
Thanks.
Kara
My client can't send an email when it's to someone with an email address
she's never used before. When she hits the Send button, a box pops up saying
Outlook doesn't recognize the email address and has "No Suggestions." Then it
asks if she wants to create a new email address. She creates one, and the
email still doesn't send. She says it happens almost every time she uses a
new email address.
Someone suggested I create a new address book for her, move all her contacts
over, and delete the old address book because it may be corrupted. Will that
help? If so, how do I easily move all her contacts into a new address book.
Is there something else I should try?
Thanks.
Kara