Outlook Won't Work - HELP!!!

[Victor]

Outlook XP under Windows 2000, sometimes Outlook will refuse to send and receive emails.

My TCP/IP sniffer says Outlook isn't even accessing the internet. In order to
send/receive, I need to close, then restart Outlook.

This is a big pain in the butt when I'm in the middle of something with multiple emails
open!

HELP!!!!!

Vic

 

[Joe Grover]

Do you have antivirus software? Try disabling it and see if you can
send/receive then.

In 10 years of internet support this was the #1 cause of people being unable
to send/receive email--their antivirus getting in the way in order to scan
incoming/outgoing emails (which is good) and screwing up and not allowing
traffice in, out, or both (which is not).

Joe

 

[Victor]

I'll see if it helps, Joe. Your advice makes sense.

BTW, I'm using V-COM's SystemSuite 6, which includes Trend Micro's PC-Cillin antivirus.

Are there any antivirus programs that are more problematic than others?

Vic