C
Chris
Hello
I refer to a message posted on a newsgroup (shown below the following text
We are experiencing consistent problems with Outlook IMAP whereby a folder heirarchy several layers deep will become inaccessible beyond the first layer
The "plus sign" indicating an expandable folder with sublevels disappears
This is then corrected by updating the folders list
As soon as the user clicks on a subfolder, the client attempts to re-sync the message headers in the subfolder, then immediately the heirarchy collapses and the folder is inaccessible again
I understand that Outlook opens a new server connection for each folder and that this could cause the IMAP server to terminate a connection after a fixed amount of connections has been exceeded
We have experienced this problem on a number of clients with different operating systems and different versions of Outlook
Either way, there seems to be a serious problem with the Outlook IMAP client
I understand that a large number of US and UK educational establishments use Outlook with IMAP servers for their campus email facilities
As you can imagine, the numbers of users make deployment of exchange server prohibitive by cost alone
I'm sure Microsoft are big enough (in both senses of the word) to sort this out
I look forward to your reply
Regard
Chris Barne
----------- Snip ---------------------------------------------------------
William
I am able to reproduce what you are seieng in both Outlook 2002, and
Outlook 2003. I can also find some internal documentation which details
this as "by design." This means that the product teams are having Outlook
collapse this folder list on purpose, and OUtlook is behaving as expected
We welcome your feedback on this functionality fo Outlook. Please send
e-mail to (e-mail address removed) and let us know how YOU believe Outlook
should function. Out product teams use YOUR feedback in designing new
features for Outlook, when plannign the upcoming releases
Best Regards
Ryan M. Keith, BSCSE, MCS
Microsoft Enterprise Messaging Suppor
Client Server Infrastructur
I refer to a message posted on a newsgroup (shown below the following text
We are experiencing consistent problems with Outlook IMAP whereby a folder heirarchy several layers deep will become inaccessible beyond the first layer
The "plus sign" indicating an expandable folder with sublevels disappears
This is then corrected by updating the folders list
As soon as the user clicks on a subfolder, the client attempts to re-sync the message headers in the subfolder, then immediately the heirarchy collapses and the folder is inaccessible again
I understand that Outlook opens a new server connection for each folder and that this could cause the IMAP server to terminate a connection after a fixed amount of connections has been exceeded
We have experienced this problem on a number of clients with different operating systems and different versions of Outlook
Either way, there seems to be a serious problem with the Outlook IMAP client
I understand that a large number of US and UK educational establishments use Outlook with IMAP servers for their campus email facilities
As you can imagine, the numbers of users make deployment of exchange server prohibitive by cost alone
I'm sure Microsoft are big enough (in both senses of the word) to sort this out
I look forward to your reply
Regard
Chris Barne
----------- Snip ---------------------------------------------------------
William
I am able to reproduce what you are seieng in both Outlook 2002, and
Outlook 2003. I can also find some internal documentation which details
this as "by design." This means that the product teams are having Outlook
collapse this folder list on purpose, and OUtlook is behaving as expected
We welcome your feedback on this functionality fo Outlook. Please send
e-mail to (e-mail address removed) and let us know how YOU believe Outlook
should function. Out product teams use YOUR feedback in designing new
features for Outlook, when plannign the upcoming releases
Best Regards
Ryan M. Keith, BSCSE, MCS
Microsoft Enterprise Messaging Suppor
Client Server Infrastructur