Outlook XP/2002 Speed Dialing

[Bernard]

I recently posted this problem in the Outlook Contacts discussion group but
alas without any reply.

Maybe someone can help in this discussion group!!!

I have Office Professional XP with SP3 on a Windows XP Home Edition platform.
I wish to add speed dialing entries. Every time I click on the Dialing
Options button in the New Call dialog box to an existing contat OR on the New
Call menu item in the Actions menu, I have a crash with the following message
and parameters.

"Microsoft Outlook has encountered a problem and needs to close.
AppName: outlook.exe AppVer: 10.0.6626.0 ModName: outllib.dll
ModVer: 10.0.6515.0"

I have renamed outllib.dll to outllib.old and repaired the Office
installation. I have removed the complete Office XP Professional suite and
re-installed it from my OEM cd's. The problem occurs with each version of
Office XP from the original discs through to the SP3 patch. I use a voice
modem to make calls to my various contacts without any problem but CANNOT add
speed dialing entries.

Bernard

 

[Richard]

I'm not sure this will help, but I thought I would post it just in case.
http://office.microsoft.com/en-us/assistance/HP052434931033.aspx

 

[Bernard]

Hello Richard,

thank you for taking the trouble and the time to help. However this is not
exactly the problem I have since I CAN dial out but CANNOT set up speed
dialing as explained in my post.

Bernard