Outlook XP / 2003 Won't Send Mail with Multiple Accounts

J

Jim Wong

Folks,

I'm having a problem sending mail with Outlook XP and 2003. I'm
trying to use two separate email accounts within my profile: one is an
Exchange account and the other is an IMAP account. When either one of
these accounts is configured singly, everything works fine. However,
when both are configured at the same time, I can download and read
mail, but I cannot send messages. Every message I send with either
account ends up stuck in my Outbox and is never delivered or moved to
Sent Items.

As far as I know, I'm up to date regarding patches and updates. I
tried enabling logging in Outlook, and it generated the trace below.
Any ideas as to what might be going on? Any guidance you can provide
would be very much appreciated.

2004.01.05 22:24:16 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.05 22:24:16 Successfully initialized the resource manager
2004.01.05 22:24:16 Looking up handler for MAPI
2004.01.05 22:24:16 Creating proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Initializing proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Callback::ExecuteThread[THIS: 001a5ba8]
(00002000) returns 00000000
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Created
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Created
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: UploadItems: 0
messages to send
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation completed
2004.01.05 22:25:32 ResourceObject [THIS: 001eed98]: Destroyed
2004.01.05 22:25:32 ResourceObject [THIS: 00231c78]: Destroyed
2004.01.05 22:25:32 Resource manager terminated
 
J

Jeff Stephenson [MSFT]

The log indicates that there were no messages to send. You mention Outlook
XP and 2003. Do you have Outlook 2003? If so, can you get a log from it?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jim Wong said:
Folks,

I'm having a problem sending mail with Outlook XP and 2003. I'm
trying to use two separate email accounts within my profile: one is an
Exchange account and the other is an IMAP account. When either one of
these accounts is configured singly, everything works fine. However,
when both are configured at the same time, I can download and read
mail, but I cannot send messages. Every message I send with either
account ends up stuck in my Outbox and is never delivered or moved to
Sent Items.

As far as I know, I'm up to date regarding patches and updates. I
tried enabling logging in Outlook, and it generated the trace below.
Any ideas as to what might be going on? Any guidance you can provide
would be very much appreciated.

2004.01.05 22:24:16 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.05 22:24:16 Successfully initialized the resource manager
2004.01.05 22:24:16 Looking up handler for MAPI
2004.01.05 22:24:16 Creating proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Initializing proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Callback::ExecuteThread[THIS: 001a5ba8]
(00002000) returns 00000000
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Created
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Created
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: UploadItems: 0
messages to send
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation completed
2004.01.05 22:25:32 ResourceObject [THIS: 001eed98]: Destroyed
2004.01.05 22:25:32 ResourceObject [THIS: 00231c78]: Destroyed
2004.01.05 22:25:32 Resource manager terminated
Click to expand...
 
J

Jim Wong

Thanks for the response. See the first log below for an example of
the problem with Outlook 2003 (on a completely different system).
Interestingly, I found that switching to Cached Exchange Mode seemed
to make the problem go away (see the second log below).
Unfortunately, this doesn't help for Outlook XP.

Any ideas?

2004.01.07 01:08:20 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:08:20 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:08:20 IMSA: UploadItems: 0 messages to send
2004.01.07 01:08:20 IMSA: Synch operation completed
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:09:14 Microsoft Exchange Server: UploadItems: 0 messages
to send
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:09:14 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:14 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:14 IMSA: Synch operation completed
2004.01.07 01:09:24 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:24 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:24 IMSA: Synch operation completed
2004.01.07 01:09:27 Resource manager terminated


2004.01.07 01:10:54 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:10:54 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:10:54 IMSA: UploadItems: 0 messages to send
2004.01.07 01:10:54 IMSA: Synch operation completed
2004.01.07 01:11:30 Resource manager terminated


<<<< Success Log >>>>

2004.01.07 01:13:04 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:04 Resource manager terminated


2004.01.07 01:13:29 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:29 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:13:29 Microsoft Exchange Server: UploadItems: 1 messages
to send
2004.01.07 01:13:29 EXECUTING Put MAPI TASK
2004.01.07 01:13:29 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:13:29 IMSA: UploadItems: 1 messages to send
2004.01.07 01:13:29 SMTP (exch-dc2): Begin execution
2004.01.07 01:13:29 SMTP (exch-dc2): Port: 25, Secure: no, SPA: no
2004.01.07 01:13:29 SMTP (exch-dc2): Finding host
2004.01.07 01:13:29 SMTP (exch-dc2): Connecting to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 220 exch-dc2.bytemobile.com
Microsoft ESMTP MAIL Service, Version: 5.0.2195.5329 ready at Wed, 7
Jan 2004 01:13:29 -0800
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] EHLO santo
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-exch-dc2.bytemobile.com
Hello [10.0.7.103]
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-TURN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ATRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-SIZE 10240000
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ETRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-PIPELINING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-DSN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ENHANCEDSTATUSCODES
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-8bitmime
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-BINARYMIME
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-CHUNKING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-VRFY
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-LINK2STATE
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-XEXCH50
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 OK
2004.01.07 01:13:29 SMTP (exch-dc2): Authorized to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] MAIL FROM: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.0 *****....Sender OK
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] RCPT TO: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.5 *****
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] DATA
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 354 Start mail input; end
with <CRLF>.<CRLF>
2004.01.07 01:13:30 SMTP (exch-dc2): [tx]
..
2004.01.07 01:13:30 Starting the Spooling Cycle
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: FlushQueues, hr = 0x00000000,
ulFlushFlags = 0x0000001a
2004.01.07 01:13:30 Sending one message
2004.01.07 01:13:30 Progress: Sending message 'Test from BMI' (size
1.25 KBytes)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl act)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: SubmitMessage, hr = 0x00000000
2004.01.07 01:13:30 MAPI XP Call: EndMessage, hr = 0x00000000
2004.01.07 01:13:30 FINISHED MAPI TASK
2004.01.07 01:13:30 Microsoft Exchange Server: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:13:30 SMTP (exch-dc2): <rx> 250 2.6.0
<[email protected]> Queued mail for
delivery
2004.01.07 01:13:30 SMTP (exch-dc2): End execution
2004.01.07 01:13:30 IMSA: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 IMSA: Synch operation completed
2004.01.07 01:13:33 Resource manager terminated



Jeff Stephenson said:
The log indicates that there were no messages to send. You mention Outlook
XP and 2003. Do you have Outlook 2003? If so, can you get a log from it?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jim Wong said:
Folks,

I'm having a problem sending mail with Outlook XP and 2003. I'm
trying to use two separate email accounts within my profile: one is an
Exchange account and the other is an IMAP account. When either one of
these accounts is configured singly, everything works fine. However,
when both are configured at the same time, I can download and read
mail, but I cannot send messages. Every message I send with either
account ends up stuck in my Outbox and is never delivered or moved to
Sent Items.

As far as I know, I'm up to date regarding patches and updates. I
tried enabling logging in Outlook, and it generated the trace below.
Any ideas as to what might be going on? Any guidance you can provide
would be very much appreciated.

2004.01.05 22:24:16 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.05 22:24:16 Successfully initialized the resource manager
2004.01.05 22:24:16 Looking up handler for MAPI
2004.01.05 22:24:16 Creating proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Initializing proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Callback::ExecuteThread[THIS: 001a5ba8]
(00002000) returns 00000000
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Created
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Created
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: UploadItems: 0
messages to send
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation completed
2004.01.05 22:25:32 ResourceObject [THIS: 001eed98]: Destroyed
2004.01.05 22:25:32 ResourceObject [THIS: 00231c78]: Destroyed
2004.01.05 22:25:32 Resource manager terminated
Click to expand...
Click to expand...
 
J

Jeff Stephenson [MSFT]

Are the two accounts on the same server? I assume that you can see the
message you're trying to send in the Outbox, but it just isn't being sent?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jim Wong said:
Thanks for the response. See the first log below for an example of
the problem with Outlook 2003 (on a completely different system).
Interestingly, I found that switching to Cached Exchange Mode seemed
to make the problem go away (see the second log below).
Unfortunately, this doesn't help for Outlook XP.

Any ideas?

2004.01.07 01:08:20 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:08:20 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:08:20 IMSA: UploadItems: 0 messages to send
2004.01.07 01:08:20 IMSA: Synch operation completed
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:09:14 Microsoft Exchange Server: UploadItems: 0 messages
to send
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:09:14 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:14 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:14 IMSA: Synch operation completed
2004.01.07 01:09:24 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:24 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:24 IMSA: Synch operation completed
2004.01.07 01:09:27 Resource manager terminated


2004.01.07 01:10:54 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:10:54 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:10:54 IMSA: UploadItems: 0 messages to send
2004.01.07 01:10:54 IMSA: Synch operation completed
2004.01.07 01:11:30 Resource manager terminated


<<<< Success Log >>>>

2004.01.07 01:13:04 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:04 Resource manager terminated


2004.01.07 01:13:29 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:29 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:13:29 Microsoft Exchange Server: UploadItems: 1 messages
to send
2004.01.07 01:13:29 EXECUTING Put MAPI TASK
2004.01.07 01:13:29 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:13:29 IMSA: UploadItems: 1 messages to send
2004.01.07 01:13:29 SMTP (exch-dc2): Begin execution
2004.01.07 01:13:29 SMTP (exch-dc2): Port: 25, Secure: no, SPA: no
2004.01.07 01:13:29 SMTP (exch-dc2): Finding host
2004.01.07 01:13:29 SMTP (exch-dc2): Connecting to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 220 exch-dc2.bytemobile.com
Microsoft ESMTP MAIL Service, Version: 5.0.2195.5329 ready at Wed, 7
Jan 2004 01:13:29 -0800
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] EHLO santo
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-exch-dc2.bytemobile.com
Hello [10.0.7.103]
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-TURN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ATRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-SIZE 10240000
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ETRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-PIPELINING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-DSN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ENHANCEDSTATUSCODES
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-8bitmime
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-BINARYMIME
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-CHUNKING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-VRFY
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-LINK2STATE
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-XEXCH50
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 OK
2004.01.07 01:13:29 SMTP (exch-dc2): Authorized to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] MAIL FROM: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.0 *****....Sender OK
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] RCPT TO: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.5 *****
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] DATA
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 354 Start mail input; end
with <CRLF>.<CRLF>
2004.01.07 01:13:30 SMTP (exch-dc2): [tx]
.
2004.01.07 01:13:30 Starting the Spooling Cycle
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: FlushQueues, hr = 0x00000000,
ulFlushFlags = 0x0000001a
2004.01.07 01:13:30 Sending one message
2004.01.07 01:13:30 Progress: Sending message 'Test from BMI' (size
1.25 KBytes)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl act)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: SubmitMessage, hr = 0x00000000
2004.01.07 01:13:30 MAPI XP Call: EndMessage, hr = 0x00000000
2004.01.07 01:13:30 FINISHED MAPI TASK
2004.01.07 01:13:30 Microsoft Exchange Server: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:13:30 SMTP (exch-dc2): <rx> 250 2.6.0
<[email protected]> Queued mail for
delivery
2004.01.07 01:13:30 SMTP (exch-dc2): End execution
2004.01.07 01:13:30 IMSA: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 IMSA: Synch operation completed
2004.01.07 01:13:33 Resource manager terminated



"Jeff Stephenson [MSFT]" <[email protected]> wrote in
message news: said:
The log indicates that there were no messages to send. You mention Outlook
XP and 2003. Do you have Outlook 2003? If so, can you get a log from it?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jim Wong said:
Folks,

I'm having a problem sending mail with Outlook XP and 2003. I'm
trying to use two separate email accounts within my profile: one is an
Exchange account and the other is an IMAP account. When either one of
these accounts is configured singly, everything works fine. However,
when both are configured at the same time, I can download and read
mail, but I cannot send messages. Every message I send with either
account ends up stuck in my Outbox and is never delivered or moved to
Sent Items.

As far as I know, I'm up to date regarding patches and updates. I
tried enabling logging in Outlook, and it generated the trace below.
Any ideas as to what might be going on? Any guidance you can provide
would be very much appreciated.

2004.01.05 22:24:16 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.05 22:24:16 Successfully initialized the resource manager
2004.01.05 22:24:16 Looking up handler for MAPI
2004.01.05 22:24:16 Creating proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Initializing proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Callback::ExecuteThread[THIS: 001a5ba8]
(00002000) returns 00000000
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Created
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Created
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: UploadItems: 0
messages to send
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation completed
2004.01.05 22:25:32 ResourceObject [THIS: 001eed98]: Destroyed
2004.01.05 22:25:32 ResourceObject [THIS: 00231c78]: Destroyed
2004.01.05 22:25:32 Resource manager terminated
Click to expand...
Click to expand...
Click to expand...
 
J

Jim Wong

Actually, the the IMAP and Exchange accounts are on two different
servers. Yes, sent messages show up in the Outbox, but they are never
actually sent, regardless of which account I send from...

Jeff Stephenson said:
Are the two accounts on the same server? I assume that you can see the
message you're trying to send in the Outbox, but it just isn't being sent?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jim Wong said:
Thanks for the response. See the first log below for an example of
the problem with Outlook 2003 (on a completely different system).
Interestingly, I found that switching to Cached Exchange Mode seemed
to make the problem go away (see the second log below).
Unfortunately, this doesn't help for Outlook XP.

Any ideas?
Failure Log <<<
Click to expand...

2004.01.07 01:08:20 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:08:20 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:08:20 IMSA: UploadItems: 0 messages to send
2004.01.07 01:08:20 IMSA: Synch operation completed
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:09:14 Microsoft Exchange Server: UploadItems: 0 messages
to send
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:09:14 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:14 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:14 IMSA: Synch operation completed
2004.01.07 01:09:24 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:24 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:24 IMSA: Synch operation completed
2004.01.07 01:09:27 Resource manager terminated


2004.01.07 01:10:54 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:10:54 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:10:54 IMSA: UploadItems: 0 messages to send
2004.01.07 01:10:54 IMSA: Synch operation completed
2004.01.07 01:11:30 Resource manager terminated


<<<< Success Log >>>>

2004.01.07 01:13:04 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:04 Resource manager terminated


2004.01.07 01:13:29 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:29 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:13:29 Microsoft Exchange Server: UploadItems: 1 messages
to send
2004.01.07 01:13:29 EXECUTING Put MAPI TASK
2004.01.07 01:13:29 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:13:29 IMSA: UploadItems: 1 messages to send
2004.01.07 01:13:29 SMTP (exch-dc2): Begin execution
2004.01.07 01:13:29 SMTP (exch-dc2): Port: 25, Secure: no, SPA: no
2004.01.07 01:13:29 SMTP (exch-dc2): Finding host
2004.01.07 01:13:29 SMTP (exch-dc2): Connecting to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 220 exch-dc2.bytemobile.com
Microsoft ESMTP MAIL Service, Version: 5.0.2195.5329 ready at Wed, 7
Jan 2004 01:13:29 -0800
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] EHLO santo
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-exch-dc2.bytemobile.com
Hello [10.0.7.103]
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-TURN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ATRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-SIZE 10240000
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ETRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-PIPELINING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-DSN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ENHANCEDSTATUSCODES
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-8bitmime
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-BINARYMIME
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-CHUNKING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-VRFY
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-LINK2STATE
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-XEXCH50
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 OK
2004.01.07 01:13:29 SMTP (exch-dc2): Authorized to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] MAIL FROM: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.0 *****....Sender OK
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] RCPT TO: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.5 *****
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] DATA
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 354 Start mail input; end
with <CRLF>.<CRLF>
2004.01.07 01:13:30 SMTP (exch-dc2): [tx]
.
2004.01.07 01:13:30 Starting the Spooling Cycle
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: FlushQueues, hr = 0x00000000,
ulFlushFlags = 0x0000001a
2004.01.07 01:13:30 Sending one message
2004.01.07 01:13:30 Progress: Sending message 'Test from BMI' (size
1.25 KBytes)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl act)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: SubmitMessage, hr = 0x00000000
2004.01.07 01:13:30 MAPI XP Call: EndMessage, hr = 0x00000000
2004.01.07 01:13:30 FINISHED MAPI TASK
2004.01.07 01:13:30 Microsoft Exchange Server: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:13:30 SMTP (exch-dc2): <rx> 250 2.6.0
<[email protected]> Queued mail for
delivery
2004.01.07 01:13:30 SMTP (exch-dc2): End execution
2004.01.07 01:13:30 IMSA: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 IMSA: Synch operation completed
2004.01.07 01:13:33 Resource manager terminated



"Jeff Stephenson [MSFT]" <[email protected]> wrote in
message news: said:
The log indicates that there were no messages to send. You mention Outlook
XP and 2003. Do you have Outlook 2003? If so, can you get a log from it?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Folks,

I'm having a problem sending mail with Outlook XP and 2003. I'm
trying to use two separate email accounts within my profile: one is an
Exchange account and the other is an IMAP account. When either one of
these accounts is configured singly, everything works fine. However,
when both are configured at the same time, I can download and read
mail, but I cannot send messages. Every message I send with either
account ends up stuck in my Outbox and is never delivered or moved to
Sent Items.

As far as I know, I'm up to date regarding patches and updates. I
tried enabling logging in Outlook, and it generated the trace below.
Any ideas as to what might be going on? Any guidance you can provide
would be very much appreciated.

2004.01.05 22:24:16 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.05 22:24:16 Successfully initialized the resource manager
2004.01.05 22:24:16 Looking up handler for MAPI
2004.01.05 22:24:16 Creating proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Initializing proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Callback::ExecuteThread[THIS: 001a5ba8]
(00002000) returns 00000000
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Created
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Created
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: UploadItems: 0
messages to send
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation completed
2004.01.05 22:25:32 ResourceObject [THIS: 001eed98]: Destroyed
2004.01.05 22:25:32 ResourceObject [THIS: 00231c78]: Destroyed
2004.01.05 22:25:32 Resource manager terminated
Click to expand...
Click to expand...
Click to expand...
 
J

Jeff Stephenson [MSFT]

I'm really sorry - I've been incredibly busy the last week and haven't had a
chance to think about this (what's going on isn't obvious). Are you still
encountering the problem? If so, let's continue to try and figure out
what's going on. If not, do you know what fixed it?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jim Wong said:
Actually, the the IMAP and Exchange accounts are on two different
servers. Yes, sent messages show up in the Outbox, but they are never
actually sent, regardless of which account I send from...

"Jeff Stephenson [MSFT]" <[email protected]> wrote in
message news: said:
Are the two accounts on the same server? I assume that you can see the
message you're trying to send in the Outbox, but it just isn't being sent?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jim Wong said:
Thanks for the response. See the first log below for an example of
the problem with Outlook 2003 (on a completely different system).
Interestingly, I found that switching to Cached Exchange Mode seemed
to make the problem go away (see the second log below).
Unfortunately, this doesn't help for Outlook XP.

Any ideas?

Failure Log <<<

2004.01.07 01:08:20 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:08:20 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:08:20 IMSA: UploadItems: 0 messages to send
2004.01.07 01:08:20 IMSA: Synch operation completed
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:09:14 Microsoft Exchange Server: UploadItems: 0 messages
to send
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:09:14 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:14 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:14 IMSA: Synch operation completed
2004.01.07 01:09:24 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:24 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:24 IMSA: Synch operation completed
2004.01.07 01:09:27 Resource manager terminated


2004.01.07 01:10:54 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:10:54 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:10:54 IMSA: UploadItems: 0 messages to send
2004.01.07 01:10:54 IMSA: Synch operation completed
2004.01.07 01:11:30 Resource manager terminated


<<<< Success Log >>>>

2004.01.07 01:13:04 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:04 Resource manager terminated


2004.01.07 01:13:29 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:29 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:13:29 Microsoft Exchange Server: UploadItems: 1 messages
to send
2004.01.07 01:13:29 EXECUTING Put MAPI TASK
2004.01.07 01:13:29 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:13:29 IMSA: UploadItems: 1 messages to send
2004.01.07 01:13:29 SMTP (exch-dc2): Begin execution
2004.01.07 01:13:29 SMTP (exch-dc2): Port: 25, Secure: no, SPA: no
2004.01.07 01:13:29 SMTP (exch-dc2): Finding host
2004.01.07 01:13:29 SMTP (exch-dc2): Connecting to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 220 exch-dc2.bytemobile.com
Microsoft ESMTP MAIL Service, Version: 5.0.2195.5329 ready at Wed, 7
Jan 2004 01:13:29 -0800
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] EHLO santo
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-exch-dc2.bytemobile.com
Hello [10.0.7.103]
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-TURN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ATRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-SIZE 10240000
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ETRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-PIPELINING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-DSN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ENHANCEDSTATUSCODES
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-8bitmime
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-BINARYMIME
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-CHUNKING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-VRFY
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-LINK2STATE
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-XEXCH50
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 OK
2004.01.07 01:13:29 SMTP (exch-dc2): Authorized to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] MAIL FROM: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.0 *****....Sender OK
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] RCPT TO: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.5 *****
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] DATA
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 354 Start mail input; end
with <CRLF>.<CRLF>
2004.01.07 01:13:30 SMTP (exch-dc2): [tx]
.
2004.01.07 01:13:30 Starting the Spooling Cycle
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: FlushQueues, hr = 0x00000000,
ulFlushFlags = 0x0000001a
2004.01.07 01:13:30 Sending one message
2004.01.07 01:13:30 Progress: Sending message 'Test from BMI' (size
1.25 KBytes)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl act)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: SubmitMessage, hr = 0x00000000
2004.01.07 01:13:30 MAPI XP Call: EndMessage, hr = 0x00000000
2004.01.07 01:13:30 FINISHED MAPI TASK
2004.01.07 01:13:30 Microsoft Exchange Server: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:13:30 SMTP (exch-dc2): <rx> 250 2.6.0
<[email protected]> Queued mail for
delivery
2004.01.07 01:13:30 SMTP (exch-dc2): End execution
2004.01.07 01:13:30 IMSA: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 IMSA: Synch operation completed
2004.01.07 01:13:33 Resource manager terminated



"Jeff Stephenson [MSFT]" <[email protected]> wrote in
Click to expand...
message news: said:
The log indicates that there were no messages to send. You mention Outlook
XP and 2003. Do you have Outlook 2003? If so, can you get a log
Click to expand...
from
it?
--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Folks,

I'm having a problem sending mail with Outlook XP and 2003. I'm
trying to use two separate email accounts within my profile: one is an
Exchange account and the other is an IMAP account. When either one of
these accounts is configured singly, everything works fine. However,
when both are configured at the same time, I can download and read
mail, but I cannot send messages. Every message I send with either
account ends up stuck in my Outbox and is never delivered or moved to
Sent Items.

As far as I know, I'm up to date regarding patches and updates. I
tried enabling logging in Outlook, and it generated the trace below.
Any ideas as to what might be going on? Any guidance you can provide
would be very much appreciated.

2004.01.05 22:24:16 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.05 22:24:16 Successfully initialized the resource manager
2004.01.05 22:24:16 Looking up handler for MAPI
2004.01.05 22:24:16 Creating proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Initializing proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Callback::ExecuteThread[THIS: 001a5ba8]
(00002000) returns 00000000
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Created
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Created
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: UploadItems: 0
messages to send
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation completed
2004.01.05 22:25:32 ResourceObject [THIS: 001eed98]: Destroyed
2004.01.05 22:25:32 ResourceObject [THIS: 00231c78]: Destroyed
2004.01.05 22:25:32 Resource manager terminated
Click to expand...
Click to expand...
Click to expand...
 
J

Jim Wong

No problem, thanks for getting back to me. Yes, I'm still having this
problem in both Outlook 2003 and Outlook XP. It turns out that I can
actually send mail if I enable Cached Exchange Mode, but that
obviously doesn't help with XP...

Jeff Stephenson said:
I'm really sorry - I've been incredibly busy the last week and haven't had a
chance to think about this (what's going on isn't obvious). Are you still
encountering the problem? If so, let's continue to try and figure out
what's going on. If not, do you know what fixed it?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jim Wong said:
Actually, the the IMAP and Exchange accounts are on two different
servers. Yes, sent messages show up in the Outbox, but they are never
actually sent, regardless of which account I send from...

"Jeff Stephenson [MSFT]" <[email protected]> wrote in
message news: said:
Are the two accounts on the same server? I assume that you can see the
message you're trying to send in the Outbox, but it just isn't being sent?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Thanks for the response. See the first log below for an example of
the problem with Outlook 2003 (on a completely different system).
Interestingly, I found that switching to Cached Exchange Mode seemed
to make the problem go away (see the second log below).
Unfortunately, this doesn't help for Outlook XP.

Any ideas?

Failure Log <<<

2004.01.07 01:08:20 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:08:20 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:08:20 IMSA: UploadItems: 0 messages to send
2004.01.07 01:08:20 IMSA: Synch operation completed
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:09:14 Microsoft Exchange Server: UploadItems: 0 messages
to send
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:09:14 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:14 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:14 IMSA: Synch operation completed
2004.01.07 01:09:24 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:24 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:24 IMSA: Synch operation completed
2004.01.07 01:09:27 Resource manager terminated


2004.01.07 01:10:54 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:10:54 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:10:54 IMSA: UploadItems: 0 messages to send
2004.01.07 01:10:54 IMSA: Synch operation completed
2004.01.07 01:11:30 Resource manager terminated


<<<< Success Log >>>>

2004.01.07 01:13:04 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:04 Resource manager terminated


2004.01.07 01:13:29 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:29 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:13:29 Microsoft Exchange Server: UploadItems: 1 messages
to send
2004.01.07 01:13:29 EXECUTING Put MAPI TASK
2004.01.07 01:13:29 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:13:29 IMSA: UploadItems: 1 messages to send
2004.01.07 01:13:29 SMTP (exch-dc2): Begin execution
2004.01.07 01:13:29 SMTP (exch-dc2): Port: 25, Secure: no, SPA: no
2004.01.07 01:13:29 SMTP (exch-dc2): Finding host
2004.01.07 01:13:29 SMTP (exch-dc2): Connecting to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 220 exch-dc2.bytemobile.com
Microsoft ESMTP MAIL Service, Version: 5.0.2195.5329 ready at Wed, 7
Jan 2004 01:13:29 -0800
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] EHLO santo
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-exch-dc2.bytemobile.com
Hello [10.0.7.103]
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-TURN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ATRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-SIZE 10240000
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ETRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-PIPELINING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-DSN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ENHANCEDSTATUSCODES
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-8bitmime
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-BINARYMIME
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-CHUNKING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-VRFY
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-LINK2STATE
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-XEXCH50
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 OK
2004.01.07 01:13:29 SMTP (exch-dc2): Authorized to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] MAIL FROM: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.0 *****....Sender OK
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] RCPT TO: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.5 *****
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] DATA
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 354 Start mail input; end
with <CRLF>.<CRLF>
2004.01.07 01:13:30 SMTP (exch-dc2): [tx]
.
2004.01.07 01:13:30 Starting the Spooling Cycle
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: FlushQueues, hr = 0x00000000,
ulFlushFlags = 0x0000001a
2004.01.07 01:13:30 Sending one message
2004.01.07 01:13:30 Progress: Sending message 'Test from BMI' (size
1.25 KBytes)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl act)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: SubmitMessage, hr = 0x00000000
2004.01.07 01:13:30 MAPI XP Call: EndMessage, hr = 0x00000000
2004.01.07 01:13:30 FINISHED MAPI TASK
2004.01.07 01:13:30 Microsoft Exchange Server: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:13:30 SMTP (exch-dc2): <rx> 250 2.6.0
<[email protected]> Queued mail for
delivery
2004.01.07 01:13:30 SMTP (exch-dc2): End execution
2004.01.07 01:13:30 IMSA: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 IMSA: Synch operation completed
2004.01.07 01:13:33 Resource manager terminated



"Jeff Stephenson [MSFT]" <[email protected]> wrote in
Click to expand...
message news: said:
The log indicates that there were no messages to send. You mention Outlook
XP and 2003. Do you have Outlook 2003? If so, can you get a log
Click to expand...
from
it?
--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Folks,

I'm having a problem sending mail with Outlook XP and 2003. I'm
trying to use two separate email accounts within my profile: one is an
Exchange account and the other is an IMAP account. When either one of
these accounts is configured singly, everything works fine. However,
when both are configured at the same time, I can download and read
mail, but I cannot send messages. Every message I send with either
account ends up stuck in my Outbox and is never delivered or moved to
Sent Items.

As far as I know, I'm up to date regarding patches and updates. I
tried enabling logging in Outlook, and it generated the trace below.
Any ideas as to what might be going on? Any guidance you can provide
would be very much appreciated.

2004.01.05 22:24:16 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.05 22:24:16 Successfully initialized the resource manager
2004.01.05 22:24:16 Looking up handler for MAPI
2004.01.05 22:24:16 Creating proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Initializing proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Callback::ExecuteThread[THIS: 001a5ba8]
(00002000) returns 00000000
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Created
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Created
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: UploadItems: 0
messages to send
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation completed
2004.01.05 22:25:32 ResourceObject [THIS: 001eed98]: Destroyed
2004.01.05 22:25:32 ResourceObject [THIS: 00231c78]: Destroyed
2004.01.05 22:25:32 Resource manager terminated
Click to expand...
Click to expand...
Click to expand...
 
J

Jeff Stephenson [MSFT]

Jim, we're trying to figure out how this could happen, or even how we can
get diagnostics to help us understand what's going on. Do the messages stay
in the Outbox even when you do a Send/Receive or a Send All?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jim Wong said:
No problem, thanks for getting back to me. Yes, I'm still having this
problem in both Outlook 2003 and Outlook XP. It turns out that I can
actually send mail if I enable Cached Exchange Mode, but that
obviously doesn't help with XP...

"Jeff Stephenson [MSFT]" <[email protected]> wrote in
message news: said:
I'm really sorry - I've been incredibly busy the last week and haven't had a
chance to think about this (what's going on isn't obvious). Are you still
encountering the problem? If so, let's continue to try and figure out
what's going on. If not, do you know what fixed it?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jim Wong said:
Actually, the the IMAP and Exchange accounts are on two different
servers. Yes, sent messages show up in the Outbox, but they are never
actually sent, regardless of which account I send from...

"Jeff Stephenson [MSFT]" <[email protected]> wrote in
Click to expand...
message news: said:
Are the two accounts on the same server? I assume that you can see the
message you're trying to send in the Outbox, but it just isn't being sent?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Thanks for the response. See the first log below for an example of
the problem with Outlook 2003 (on a completely different system).
Interestingly, I found that switching to Cached Exchange Mode seemed
to make the problem go away (see the second log below).
Unfortunately, this doesn't help for Outlook XP.

Any ideas?

Failure Log <<<

2004.01.07 01:08:20 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:08:20 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:08:20 IMSA: UploadItems: 0 messages to send
2004.01.07 01:08:20 IMSA: Synch operation completed
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:09:14 Microsoft Exchange Server: UploadItems: 0 messages
to send
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:09:14 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:14 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:14 IMSA: Synch operation completed
2004.01.07 01:09:24 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:24 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:24 IMSA: Synch operation completed
2004.01.07 01:09:27 Resource manager terminated


2004.01.07 01:10:54 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:10:54 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:10:54 IMSA: UploadItems: 0 messages to send
2004.01.07 01:10:54 IMSA: Synch operation completed
2004.01.07 01:11:30 Resource manager terminated


<<<< Success Log >>>>

2004.01.07 01:13:04 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:04 Resource manager terminated


2004.01.07 01:13:29 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:29 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:13:29 Microsoft Exchange Server: UploadItems: 1 messages
to send
2004.01.07 01:13:29 EXECUTING Put MAPI TASK
2004.01.07 01:13:29 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:13:29 IMSA: UploadItems: 1 messages to send
2004.01.07 01:13:29 SMTP (exch-dc2): Begin execution
2004.01.07 01:13:29 SMTP (exch-dc2): Port: 25, Secure: no, SPA: no
2004.01.07 01:13:29 SMTP (exch-dc2): Finding host
2004.01.07 01:13:29 SMTP (exch-dc2): Connecting to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 220 exch-dc2.bytemobile.com
Microsoft ESMTP MAIL Service, Version: 5.0.2195.5329 ready at Wed, 7
Jan 2004 01:13:29 -0800
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] EHLO santo
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-exch-dc2.bytemobile.com
Hello [10.0.7.103]
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-TURN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ATRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-SIZE 10240000
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ETRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-PIPELINING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-DSN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ENHANCEDSTATUSCODES
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-8bitmime
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-BINARYMIME
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-CHUNKING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-VRFY
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-LINK2STATE
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-XEXCH50
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 OK
2004.01.07 01:13:29 SMTP (exch-dc2): Authorized to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] MAIL FROM: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.0 *****....Sender OK
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] RCPT TO: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.5 *****
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] DATA
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 354 Start mail input; end
with <CRLF>.<CRLF>
2004.01.07 01:13:30 SMTP (exch-dc2): [tx]
.
2004.01.07 01:13:30 Starting the Spooling Cycle
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: FlushQueues, hr = 0x00000000,
ulFlushFlags = 0x0000001a
2004.01.07 01:13:30 Sending one message
2004.01.07 01:13:30 Progress: Sending message 'Test from BMI' (size
1.25 KBytes)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl act)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: SubmitMessage, hr = 0x00000000
2004.01.07 01:13:30 MAPI XP Call: EndMessage, hr = 0x00000000
2004.01.07 01:13:30 FINISHED MAPI TASK
2004.01.07 01:13:30 Microsoft Exchange Server: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:13:30 SMTP (exch-dc2): <rx> 250 2.6.0
<[email protected]> Queued mail for
delivery
2004.01.07 01:13:30 SMTP (exch-dc2): End execution
2004.01.07 01:13:30 IMSA: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 IMSA: Synch operation completed
2004.01.07 01:13:33 Resource manager terminated



"Jeff Stephenson [MSFT]" <[email protected]> wrote
Click to expand...
in
message news: said:
The log indicates that there were no messages to send. You
Click to expand...
mention
Outlook
XP and 2003. Do you have Outlook 2003? If so, can you get a
Click to expand...
log
from
it? no
rights
Folks,

I'm having a problem sending mail with Outlook XP and 2003. I'm
trying to use two separate email accounts within my profile:
Click to expand...
one
is an
Exchange account and the other is an IMAP account. When
Click to expand...
either
one of
these accounts is configured singly, everything works fine. However,
when both are configured at the same time, I can download and read
mail, but I cannot send messages. Every message I send with either
account ends up stuck in my Outbox and is never delivered or
Click to expand...
moved
to
Sent Items.

As far as I know, I'm up to date regarding patches and updates. I
tried enabling logging in Outlook, and it generated the trace below.
Any ideas as to what might be going on? Any guidance you can provide
would be very much appreciated.

2004.01.05 22:24:16 <<<< Logging Started (level is LTF_TRACE)

2004.01.05 22:24:16 Successfully initialized the resource manager
2004.01.05 22:24:16 Looking up handler for MAPI
2004.01.05 22:24:16 Creating proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Initializing proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Callback::ExecuteThread[THIS: 001a5ba8]
(00002000) returns 00000000
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Created
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Created
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: UploadItems: 0
messages to send
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation completed
2004.01.05 22:25:32 ResourceObject [THIS: 001eed98]: Destroyed
2004.01.05 22:25:32 ResourceObject [THIS: 00231c78]: Destroyed
2004.01.05 22:25:32 Resource manager terminated
Click to expand...
Click to expand...
Click to expand...
 
J

Jim Wong

Thanks for following up. Yes, they seem to stay in the Outbox not
matter what I do. I've tried both Send/Receive and Send All, to no
avail.

Jeff Stephenson said:
Jim, we're trying to figure out how this could happen, or even how we can
get diagnostics to help us understand what's going on. Do the messages stay
in the Outbox even when you do a Send/Receive or a Send All?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jim Wong said:
No problem, thanks for getting back to me. Yes, I'm still having this
problem in both Outlook 2003 and Outlook XP. It turns out that I can
actually send mail if I enable Cached Exchange Mode, but that
obviously doesn't help with XP...

"Jeff Stephenson [MSFT]" <[email protected]> wrote in
message news: said:
I'm really sorry - I've been incredibly busy the last week and haven't had a
chance to think about this (what's going on isn't obvious). Are you still
encountering the problem? If so, let's continue to try and figure out
what's going on. If not, do you know what fixed it?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Actually, the the IMAP and Exchange accounts are on two different
servers. Yes, sent messages show up in the Outbox, but they are never
actually sent, regardless of which account I send from...

"Jeff Stephenson [MSFT]" <[email protected]> wrote in
Click to expand...
message news: said:
Are the two accounts on the same server? I assume that you can see the
message you're trying to send in the Outbox, but it just isn't being sent?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Thanks for the response. See the first log below for an example of
the problem with Outlook 2003 (on a completely different system).
Interestingly, I found that switching to Cached Exchange Mode seemed
to make the problem go away (see the second log below).
Unfortunately, this doesn't help for Outlook XP.

Any ideas?

Failure Log <<<

2004.01.07 01:08:20 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:08:20 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:08:20 IMSA: UploadItems: 0 messages to send
2004.01.07 01:08:20 IMSA: Synch operation completed
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:09:14 Microsoft Exchange Server: UploadItems: 0 messages
to send
2004.01.07 01:09:14 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:09:14 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:14 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:14 IMSA: Synch operation completed
2004.01.07 01:09:24 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:09:24 IMSA: UploadItems: 0 messages to send
2004.01.07 01:09:24 IMSA: Synch operation completed
2004.01.07 01:09:27 Resource manager terminated


2004.01.07 01:10:54 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:10:54 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:10:54 IMSA: UploadItems: 0 messages to send
2004.01.07 01:10:54 IMSA: Synch operation completed
2004.01.07 01:11:30 Resource manager terminated


<<<< Success Log >>>>

2004.01.07 01:13:04 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:04 Resource manager terminated


2004.01.07 01:13:29 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.01.07 01:13:29 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2004.01.07 01:13:29 Microsoft Exchange Server: UploadItems: 1 messages
to send
2004.01.07 01:13:29 EXECUTING Put MAPI TASK
2004.01.07 01:13:29 IMSA: Synch operation started (flags = 00000001)
2004.01.07 01:13:29 IMSA: UploadItems: 1 messages to send
2004.01.07 01:13:29 SMTP (exch-dc2): Begin execution
2004.01.07 01:13:29 SMTP (exch-dc2): Port: 25, Secure: no, SPA: no
2004.01.07 01:13:29 SMTP (exch-dc2): Finding host
2004.01.07 01:13:29 SMTP (exch-dc2): Connecting to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 220 exch-dc2.bytemobile.com
Microsoft ESMTP MAIL Service, Version: 5.0.2195.5329 ready at Wed, 7
Jan 2004 01:13:29 -0800
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] EHLO santo
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-exch-dc2.bytemobile.com
Hello [10.0.7.103]
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-TURN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ATRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-SIZE 10240000
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ETRN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-PIPELINING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-DSN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-ENHANCEDSTATUSCODES
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-8bitmime
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-BINARYMIME
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-CHUNKING
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-VRFY
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-EXPS=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH GSSAPI NTLM LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-AUTH=LOGIN
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-X-LINK2STATE
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250-XEXCH50
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 OK
2004.01.07 01:13:29 SMTP (exch-dc2): Authorized to host
2004.01.07 01:13:29 SMTP (exch-dc2): Connected to host
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] MAIL FROM: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.0 *****....Sender OK
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] RCPT TO: <*****>
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 250 2.1.5 *****
2004.01.07 01:13:29 SMTP (exch-dc2): [tx] DATA
2004.01.07 01:13:29 SMTP (exch-dc2): <rx> 354 Start mail input; end
with <CRLF>.<CRLF>
2004.01.07 01:13:30 SMTP (exch-dc2): [tx]
.
2004.01.07 01:13:30 Starting the Spooling Cycle
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: FlushQueues, hr = 0x00000000,
ulFlushFlags = 0x0000001a
2004.01.07 01:13:30 Sending one message
2004.01.07 01:13:30 Progress: Sending message 'Test from BMI' (size
1.25 KBytes)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl act)
2004.01.07 01:13:30 MAPI Status: (IN -- ---/OUT fl ---)
2004.01.07 01:13:30 MAPI XP Call: SubmitMessage, hr = 0x00000000
2004.01.07 01:13:30 MAPI XP Call: EndMessage, hr = 0x00000000
2004.01.07 01:13:30 FINISHED MAPI TASK
2004.01.07 01:13:30 Microsoft Exchange Server: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 Microsoft Exchange Server: Synch operation
completed
2004.01.07 01:13:30 SMTP (exch-dc2): <rx> 250 2.6.0
<[email protected]> Queued mail for
delivery
2004.01.07 01:13:30 SMTP (exch-dc2): End execution
2004.01.07 01:13:30 IMSA: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2004.01.07 01:13:30 IMSA: Synch operation completed
2004.01.07 01:13:33 Resource manager terminated



"Jeff Stephenson [MSFT]" <[email protected]> wrote
Click to expand...
Click to expand...
in
message news: said:
mention
Outlook no
rights
Click to expand...
one
is aneither
one of
these accounts is configured singly, everything works fine. However,
when both are configured at the same time, I can download and read
mail, but I cannot send messages. Every message I send with either
account ends up stuck in my Outbox and is never delivered or
Click to expand...
moved
to
Sent Items.

As far as I know, I'm up to date regarding patches and updates. I
tried enabling logging in Outlook, and it generated the trace below.
Any ideas as to what might be going on? Any guidance you can provide
would be very much appreciated.

2004.01.05 22:24:16 <<<< Logging Started (level is LTF_TRACE)
2004.01.05 22:24:16 Successfully initialized the resource manager
2004.01.05 22:24:16 Looking up handler for MAPI
2004.01.05 22:24:16 Creating proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Initializing proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2004.01.05 22:24:16 Callback::ExecuteThread[THIS: 001a5ba8]
(00002000) returns 00000000
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Created
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:24:25 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:24:26 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: UploadItems: 0
messages to send
2004.01.05 22:25:10 ResourceObject [THIS: 001eed98]: Synch
operation completed
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Created
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synchronize
called (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation started (flags = 00000001)
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: UploadItems: 0
messages to send
2004.01.05 22:25:28 ResourceObject [THIS: 00231c78]: Synch
operation completed
2004.01.05 22:25:32 ResourceObject [THIS: 001eed98]: Destroyed
2004.01.05 22:25:32 ResourceObject [THIS: 00231c78]: Destroyed
2004.01.05 22:25:32 Resource manager terminated
Click to expand...
Click to expand...
Click to expand...
 

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