Outlook XP and Deleted Items Folder

[Frankster]

I have a friend I'm trying to help. His is running MS Office OL XP on Win2K
using POP for his ISP mail. Whenever he deletes an email, it goes into the
deleted items folder (I see the count inrement) and then disappears????

The "do not archive" setting is selected.
The "delete items immediately without asking" (or similar) is not checked.

Don't know why this keeps happening.

He is also running Norton Internet security and antivirus stuff with mail
scanning and spam scanning on, if that matters.

Any ideas?

Thanks,

-Frank

 

[Jocelyn Fiorello [MVP - Outlook]]

What view setting does he have on his Deleted Items folder? If he
temporarily disables the Norton Internet Security and all that other stuff,
does the problem go away?

--
Jocelyn Fiorello
MVP - Outlook

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[Frankster]

He is using the non-reading pane and non-preview view (straight listed
to/from/subject list). I changed it to that while working on his machine
which he had really "garbaged up" with free downloads. Ahem...

I also have considered testing this disabled items folder after disabling
NIS, but haven't been able to try that yet. I will. I'm not familiar with
NIS. Something he has or had has created a folder for "spam". NIS I think.
But deleted items do not go into it.

Anyway, I'll have to check disabling NIS and test. Man, I don't like NIS.
It's a real pain to disable any part of it. And it's hard to tell exactly
what you have disabled sometimes. I disabled a number of things on it as I
was troubleshooting his machine for a few problems. All are fixed now
except this deleted items folder thing. Thanks.

-Frank

"Jocelyn Fiorello [MVP - Outlook]"