Hi,
Thank you for choosing Microsoft Newsgroups!
After reviewing the case log, I understand this issue is as follow:
--When you close Outlook, it will hang.
--You use the Outlook 2002 and Windows XP.
Based on my research, this issue might be caused by many possibilities,
let's perform the following steps to narrow down this issue. Your patience
and cooperation will be appreciated.
Step 1: Starting Outlook in safe mode
=======================
Safe Mode will disable all add-ins and extensions that will not start, as
well as any corrupted resources, files, registries and templates.
1. Start Outlook, click Tools -> Options, and then select the Other tab.
2. Click the Advanced Options button, and then click COM Add-Ins, and
uncheck all add-ins.
3. Click OK until the Options dialog box is closed, then close Outlook.
4. Click Start menu-> Run, type "Outlook /Safe" (without the quotation
marks and there is a space between Outlook and /Safe) in the Open box and
press Enter.
If issue still persists in safe mode, please perform the next step.
Step 2: Creating a new profile
====================
Since this issue may be caused by the corrupted profile, please use the
following method to create a new profile to perform a test:
1. Close Outlook.
2. Click Start menu-> Control Panel. If Control Panel is not in Classic
View, click Switch to Classic View, and then double-click the Mail icon.
3. Click Show Profiles and then click Add. In the New Profile dialog box,
type a descriptive name for the new profile in the Profile Name box, and
then click OK.
4. On the pop-up "E-mail Accounts", choose "add a new e-mail account",
click next.
5. Choose the type of your account, click next.
6. Input the corresponding info of the mail account, click Next, click
Finsh.
7. On the "Mail" box, click the "Prompt for a profile to be used" option
and click OK. This way, you will be prompted for a profile when starting
Outlook.
For more information, please refer to the article:
OL2002: How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q287072
Start Outlook with the new profile to test the issue again. Is the issue
resolved?
Please perform my suggestions, and send me the updates at your earliest
convenience. If you receive an error message, please send it to me with a
screenshot.
Create a screenshot
=================
a) When the message appears in the window, press PrScrn (the key right of
F12).
b) Click start menu->all programs->accessories->paint.
c) Press Ctrl+V to paste the screen shot into the paint, and save the
picture in
GIF file type.
I am happy to be of assistance and look forward to hearing from you soon.
Sincerely,
Warner Wang
Microsoft Online Support Engineer
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