Outlook XP Shuts Down Unexpectedly

[J Q Adams via OfficeKB.com]

I am running Outlook XP (2002) on Windows 2000 Pro. If I leave Outlook open
for a period of time, it tends to lock up when I send an email (receiving
emails are not interrupted). The error message – “The instruction at
"0x6601cd49" referenced memory at "0x000000a0". The memory could not be
"read". Click OK to terminate the program.” - requires me to shut Outlook
down. Once I reopen it, - “the archive folders did not close properly” -
message appears and the program automatically initializes another program
to fix it.

OS: W2K Pro 5.00.2195 (SP$)
Office: 10.0.6626.0 (SP3)
248MB SDRAM
950MHz

Generally, MS Antispyware, Norton Antivirus. Outlook operates normal for a
period of time but if I leave it up for a while and attempt to send an
email, it gives me the Outlook.exe - Application Error described above.
Receiving emails does not seem to cause any problems.

MS KB does not recognize this error message. Can anyone tell me what is
going on? And is there a fix?

 

[JosephV]

It looks like a memory problem and Outlook seems to not like that memory
space probably because another program is using it or there is a problem with
hardware. Powering down your computer and restarting may or may not work
depending on whether or not it is a hardware issue. You can also try
uninstalling and then reinstalling Outlook to see if it tries to using a
different address space.