J
justme_virgie
Greetings to All:
I would like to thank the community for all of the tips and solutions
that I have found here over the years. You have been an invaluable
help to me.
Even with all of that help, I have run into a thorny Outlook problem
that I have been unable to solve. I have a user that is having
issues. When she launches Outlook and tries to open a message from
her Inbox, the message takes between 10 and 15 seconds to open.
Hitting 'Reply' or 'Forward' means another 10 - 15 second wait for the
reply form to open (in a separate window). When she types text into
the form, it will not display onscreen for anywhere from 15-30
seconds. If she runs 'Detect and Repair', she has acceptable
performance until the next time she launches Outlook. She reports
this problem occurs on both internally and externally sourced
messages. I'm at the end of my rope here. One other user has this
problem, but it happens every few days rather than every time.
Steps (gleaned from various postings by the community)
Verified that IM is not enabled in Outlook
Verified that there are no IM related COM items installed (none appear
on the list)
Unchecked planner options in the Calendar menu (she doesn't plan
meetings anyway)
Renamed OUTCMD.DAT to OUTCMD.OLD and let the system create a new one
Ran both SCANPST and Detect and Repair, both utilities report no
problems with the mail store.
Created a new user profile.
Changed security zone from 'Restricted' to 'Internet'.
Uninstalled IE7 update dated May 8 ending in 1768
When none of these worked:
Built her a new system from our updated corporate image. Fully
patched and brand new. The image does not include IE 7.
Created a new profile.
Copied her .pst files and linked to them.
She reported good performance until this morning, (two to three days)
when the issue described above resumed.
I created a new .pst file and copied only her Inbox , Junk Suspects
and Junk Mail folders. Junk* folders are used by an Outlook add-in
called Spam Bayes. The three folders together totaled maybe 50
messages. Word is not used as her email editor.
Specs:
Dell Dimension 2400 P4, 1.8GHz, 1.5GbRAM, 40Gb hd
Windows XP SP2, Office XP SP3 (Spam Bayes and Adapt CRM add-ins
interact with Outlook)
Active Directory "Domain"
Communigate Pro Mail server for external email
Microsoft Mail server for internal email
Thanks in advance, I'm looking forward to getting this problem solved.
I would like to thank the community for all of the tips and solutions
that I have found here over the years. You have been an invaluable
help to me.
Even with all of that help, I have run into a thorny Outlook problem
that I have been unable to solve. I have a user that is having
issues. When she launches Outlook and tries to open a message from
her Inbox, the message takes between 10 and 15 seconds to open.
Hitting 'Reply' or 'Forward' means another 10 - 15 second wait for the
reply form to open (in a separate window). When she types text into
the form, it will not display onscreen for anywhere from 15-30
seconds. If she runs 'Detect and Repair', she has acceptable
performance until the next time she launches Outlook. She reports
this problem occurs on both internally and externally sourced
messages. I'm at the end of my rope here. One other user has this
problem, but it happens every few days rather than every time.
Steps (gleaned from various postings by the community)
Verified that IM is not enabled in Outlook
Verified that there are no IM related COM items installed (none appear
on the list)
Unchecked planner options in the Calendar menu (she doesn't plan
meetings anyway)
Renamed OUTCMD.DAT to OUTCMD.OLD and let the system create a new one
Ran both SCANPST and Detect and Repair, both utilities report no
problems with the mail store.
Created a new user profile.
Changed security zone from 'Restricted' to 'Internet'.
Uninstalled IE7 update dated May 8 ending in 1768
When none of these worked:
Built her a new system from our updated corporate image. Fully
patched and brand new. The image does not include IE 7.
Created a new profile.
Copied her .pst files and linked to them.
She reported good performance until this morning, (two to three days)
when the issue described above resumed.
I created a new .pst file and copied only her Inbox , Junk Suspects
and Junk Mail folders. Junk* folders are used by an Outlook add-in
called Spam Bayes. The three folders together totaled maybe 50
messages. Word is not used as her email editor.
Specs:
Dell Dimension 2400 P4, 1.8GHz, 1.5GbRAM, 40Gb hd
Windows XP SP2, Office XP SP3 (Spam Bayes and Adapt CRM add-ins
interact with Outlook)
Active Directory "Domain"
Communigate Pro Mail server for external email
Microsoft Mail server for internal email
Thanks in advance, I'm looking forward to getting this problem solved.