Outloook won't shut down

[Barry Watzman]

At first I thought that this was just a glitch in one specific system,
but now I've seen virtually the same problem in a 2nd system, and it's a
fresh, clean build.

The problem is that in some instances Outlook (from Office 2000) doesn't
shut down when you close it.

In one case (windows XP), it appears to shut down, but if you restart
it, you can't send/receive E-Mail. Bringing up task manager will show
that outlook.exe is still running, even after you supposedly shut it down.

In the other case (Win98SE), the little message box ("please wait while
outlook is shutting down", or words to that effect) appears and simply
never goes away.

In both cases, you can "Ctrl-Alt-Delete" to bring up task manager,
manually kill Outlook.exe ("end task") and then everything is fine, even
outlook itself if you restart it (although it may still fail to shut
down the next time it's closed).

Is there any kind of known problem with Outlook 2000 shutting down?

In both cases, both Outlook and the OS itself are fully updated.

 

[Milly Staples [MVP - Outlook]]

This can happen if:

1. You use a PDA and have it docked
2. You have a fax program set to integrate with Outlook and its modem is
active.
3. You are using Franklin-Covey Plan Plus!
4. You have any other programs that integrate with Outlook to function,
such as a mail checker, etc.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer:
Barry Watzman <[email protected]> asked:
| At first I thought that this was just a glitch in one specific system,
| but now I've seen virtually the same problem in a 2nd system, and
| it's a fresh, clean build.
|
| The problem is that in some instances Outlook (from Office 2000)
| doesn't shut down when you close it.
|
| In one case (windows XP), it appears to shut down, but if you restart
| it, you can't send/receive E-Mail. Bringing up task manager will show
| that outlook.exe is still running, even after you supposedly shut it
| down.
|
| In the other case (Win98SE), the little message box ("please wait
| while outlook is shutting down", or words to that effect) appears and
| simply never goes away.
|
| In both cases, you can "Ctrl-Alt-Delete" to bring up task manager,
| manually kill Outlook.exe ("end task") and then everything is fine,
| even outlook itself if you restart it (although it may still fail to
| shut
| down the next time it's closed).
|
| Is there any kind of known problem with Outlook 2000 shutting down?
|
| In both cases, both Outlook and the OS itself are fully updated.

 

[Barry Watzman]

Thanks; both systems have WinFax Pro, so that's the likely culprit. One
system has ActiveSync for an iPaq PPC installed, but the iPaq hasn't
been used in months. Also, both systems have Norton SystemWorks that
integrates with Outlook to check E-Mail (both incoming and outgoing).

This is almost too many possible causes, and I'm not sure that I see an
easy way to resolve the problem.