Outook not sending to a particular address.

[Chris]

I have one user who cannot e-mail a particular address. He uses Outlook to
POP into the host for e-mail.

When he sends an e-mail to this address, it immediately bounces back with
"Undelivered Mail Returned to Sender" as the subject and the following in the
body: "The Postfix program ... the recipient's mailbox is full or would
exceed quota."

All other users in the office can e-mail this client with no problem.
Moreover, if I log on to this user’s Webmail with the hosting company, and
send the e-mail from there, he does not get this message. I then set up
Outlook Express with his POP information and got the same error.

Since this happened with both Outlook and OE, I decided to install
Thunderbird from Mozilla to see if the problem was repeated there. It was
not. The message is not generated from Thunderbird.

It appears that the problem is with some shared component of Outlook and
Outlook Express, but I don't know what.

Please help.

 

[Jeff Stephenson [MSFT]]

On Wed, 12 Jan 2005 08:53:08 -0800, Chris wrote:

What version of Outlook does the user have?

When he sends an e-mail to this address, it immediately bounces back with
"Undelivered Mail Returned to Sender" as the subject and the following in the
body: "The Postfix program ... the recipient's mailbox is full or would
exceed quota."

All other users in the office can e-mail this client with no problem.

What email program are those users using?

Moreover, if I log on to this user¢s Webmail with the hosting company, and
send the e-mail from there, he does not get this message.

Does the user you're sending to get the email?

Since this happened with both Outlook and OE, I decided to install
Thunderbird from Mozilla to see if the problem was repeated there. It was
not. The message is not generated from Thunderbird.

Again, does the user being sent to get the message?

It appears that the problem is with some shared component of Outlook and
Outlook Express, but I don't know what.

This is not coming from Outlook or OE - they are just reporting what the
server told them when they tried to send the message. The important
question here is whether the user ever gets the message that is sent from
clients that don't give this error. If the user never gets those messages,
all that says is that those clients aren't reporting the error.

 

[Chris]

User has Outlook 2000.

I have 20 workstations with the same copy of Office 2000 (Volume Licensing)
on the same network.

The OS may be either 2000 or XP.

19 of these workstations can send to the address in question. The recepient
receives each of these messages. None of the 19 receive any error.

It is only the workstation in question that cannot send to this address and
receives this message. He can send to any other address that I have been
able to test.

If I use Thunderbird (on the machine that gets the error), the recepient
receives the message, and no error is generated back to the sender.

If Outlook, or the underlying mail system is not the problem, why would the
server report an over quota to this workstation only? (I have access to the
server in which the recepinet is hosted, and it not over quota, all mail is
deleted immediately by the POP client.) Moreover, why does Thunderbird work,
but Outlook and OE does not? I'm out of theories and could really use some
help.

 

[Jeff Stephenson [MSFT]]

It is only the workstation in question that cannot send to this address and
receives this message. He can send to any other address that I have been
able to test.

If I use Thunderbird (on the machine that gets the error), the recepient
receives the message, and no error is generated back to the sender.

If Outlook, or the underlying mail system is not the problem, why would the
server report an over quota to this workstation only? (I have access to the
server in which the recepinet is hosted, and it not over quota, all mail is
deleted immediately by the POP client.) Moreover, why does Thunderbird work,
but Outlook and OE does not? I'm out of theories and could really use some
help.

Weird. Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q240347) and post
the smtplog.txt file after the user gets this message? If Thunderbird has
logging, logs from its successful attempt to send would be interesting as a
comparison. Do the server logs show any reason the attempt was rejected?