Page X of Y broken

[Brian]

My computers suddenly started printing Page 1 of 1, 2 of 2, 3 of 3 instead
of 1 of 3, 2 of 3, etc. I know there are various workarounds that sometimes
fix the problem. I think that we shouldn't have to use the workarounds, and
Microsoft needs to fix this problem.

My testing shows the problem surfaces as soon as you apply the latest
patches for Microsoft Office XP (Vulnerability in Microsoft Word and
Microsoft Excel Could Allow Arbitrary Code to Run (831527)). It doesn't
happen every time, but I have reproduced this on a few computers. Page
numbering works fine, apply patch, open the SAME DOCUMENT, and page
numbering is broken.

Has anyone else experienced this? I tried uninstalling and reinstalling
Office XP, and the issue was not present after fully patching the clean
install. Since there is no way to uninstall these patches, it is a bit hard
to test.

Any comments are appreciated.

Thanks,
Brian

 

[news]

Perhaps your blank page template is broken. This comes from normal.dot. Try
renaming normal.dot to normal1.dot and restarting Word. This will create a
new blank page template.

 

[Sara]

See http://www.mvps.org/word/FAQs/AppErrors/PageXofY.htm

 

[Brian]

That was one of the first things I tried, and no luck. And I've read
http://www.mvps.org/word/FAQs/AppErrors/PageXofY.htm about a hundred times.
Reverse page printing works, but is hardly a long term solution. It's
easier to just do a print preview first and then print, which seems to work
most of the time. I'm looking for a reason that the patch breaks Word, a
way to remove the patch, or maybe a way to reapply the patch.

Brian

 

[Suzanne S. Barnhill]

FWIW, I have escalated this to our Word MVP Lead. I'll report what I learn.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
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