You need to install the Palm conduit - the installer's called "Handheld Sync
Installer" (anything to avoid the Palm word
and is in the Additional
Items folder on your CD and hard disk.
The conduit works with Palm's Hotsync software, and also Missing Sync's
Hotsync software. Apple's iSync works with these two as well.
To avoid accidental data loss, synchronization between Entourage 2004 and
palmOne's new handhelds is turned off by default. Follow this procedure to
turn on synchronization after both Palm synchronization software and the
Microsoft Handheld Synchronization software have been installed:
1. Launch the HotSync Manager application (usually located in
HD/Applications/Palm)
2. Under the HotSync menu, choose Conduit Settings.
3. Double-click the "Entourage Conduit" entry.
4. Near the bottom, check the option to "Enable synchronization with these
new handhelds."
5. Click OK.
The handhelds that are affected by this issue are the ones that have
"Organizer Plus," including Zire 31, Zire 72, Tungsten E, Tungsten T3, and
Tungsten T5.