PaperPort Pro

[John Gough]

I've got ScanSoft's PaperPort Pro 9 Office on my PC. This adds a
"Print to PaperPort" command to the File menu in Word and puts a
button to do the same on a toolbar. Can these be removed? I've tried
the usual way, but both come back the next time Word is started.

Thanks in advance for any help.

 

[Beth Melton]

What is the 'usual' way you tried? If you mean you opened the
Tools/Customize dialog and removed the menu and toolbar command then
you have an add-in adding the menu/toolbar command back when you start
Word.

IIRC the ScanSoft add-in is a COM Add-in and you should be able to
disable it using the COM Add-ins utility.

- Go to Tools/Customize
- Select the Commands tab
- Select the Tools category
- Locate "COM Add-ins"
- Drag/drop the command on any toolbar
- Close the Customize dialog
- Click the "COM Add-ins" command
- Remove the tick for the ScanSoft add-in.

Exit Word and restart. If the menu/toolbar commands are not removed
then remove them again, and then restart Word to verify they are no
longer being added.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[John Gough]

What is the 'usual' way you tried? If you mean you opened the
Tools/Customize dialog and removed the menu and toolbar command then
you have an add-in adding the menu/toolbar command back when you start
Word.

IIRC the ScanSoft add-in is a COM Add-in and you should be able to
disable it using the COM Add-ins utility.

- Go to Tools/Customize
- Select the Commands tab
- Select the Tools category
- Locate "COM Add-ins"
- Drag/drop the command on any toolbar
- Close the Customize dialog
- Click the "COM Add-ins" command
- Remove the tick for the ScanSoft add-in.

Exit Word and restart. If the menu/toolbar commands are not removed
then remove them again, and then restart Word to verify they are no
longer being added.

Thanks for that pointer, Beth. But the PaperPort add-in appears not to
be one of the COM Add-ins. [I've got three add-ins listed there:
Google Desktop Search Office Addin (which doesn't seem very useful),
Office Navigator (Word), and Omnipage Pro 14.0 COM Addin.]

John Gough

 

[Beth Melton]

I think it's the Omni Page Add-in. If you select it in the COM Add-ins
utility is the ScanSoft installation folder in the path?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

Thanks for that pointer, Beth. But the PaperPort add-in appears not
to
be one of the COM Add-ins. [I've got three add-ins listed there:
Google Desktop Search Office Addin (which doesn't seem very useful),
Office Navigator (Word), and Omnipage Pro 14.0 COM Addin.]

John Gough

 

[John Gough]

I think it's the Omni Page Add-in. If you select it in the COM Add-ins
utility is the ScanSoft installation folder in the path?

Afraid not. The path points to OmniPage 14 and only to that. I've
tried deselecting the OmniPage entry and it has no effect on the two
PaperPort items (button, and menu-item).

 

[Beth Melton]

Disabling the add-in may not remove the menu items. But if you've
ruled that out then it could be ScanSoft isn't listed in the COM
Add-ins utility because it's a machine-specific add-in rather than
user-specific.

- Start Word and go to Help/About Microsoft Word
- Click the System Info command
- Navigate to Office Applications\Microsoft Word\COM Add-ins
- See if there is a ScanSoft or PaperPort add-in in the list

Resolution:
If found then check Add Remove Programs in the Control Panel and if
you find an entry for the Add-in uninstall it. Otherwise use Windows
Search to locate the add-in and rename it to prevent it from loading.

Note you need to rename the file extension and not the file name.

If you still can't find it then this utility:
http://www.sysinternals.com/ntw2k/freeware/procexp.shtml may help you
find it.

After you've downloaded the Process Explorer:

1. Start Word
2. Run the Process Explorer utility
3. In the upper pane select Winword.exe
4. Locate the View DLLs command in the Toolbar
5. In the lower pane locate the DLLs and see if you can determine
which DLL could be causing the issue
6. Locate the path for the DLL in a column on the right
7. Follow the steps in Resolution to disable the add-in

Note: If you find the View Handles command then you are already
viewing the DLLs in use.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[John Gough]

Disabling the add-in may not remove the menu items. But if you've
ruled that out then it could be ScanSoft isn't listed in the COM
Add-ins utility because it's a machine-specific add-in rather than
user-specific.

[SNIP advice on how to remove the relevant DLLs]

Thanks for this advice, Beth.

I downloaded Process Explorer and with that discovered that the two
DLLs in question are "ppdfaddin.dll" and "pper.dll". I re-named both,
and as far as Word was concerned, this did indeed solve the problem.

However, when I then tried to start PaperPort, it would not. First it
produced a message to the effect that it could not find "pper.dll" and
that that needed re-installing. So I re-named it back. Then it began
the start process, but required the installation CD for repair. This
duly put back "ppdfaddin.dll".

So it looks as if the position is that PaperPort insists on having an
add-in to Word and will not allow any option for disabling that. I
appear to be stuck with it after all.

Thanks for your time on my behalf.

 

[Beth Melton]

You might try renaming just "ppdfaddin.dll" to see if that takes care
of the Word add-in. It won't hurt to try anyway.

Otherwise you may want to check your PaperPort options. It's been
awhile since I used it but I think there was a Word option you could
use to integrate the add-in with Word.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[John Gough]

You might try renaming just "ppdfaddin.dll" to see if that takes care
of the Word add-in. It won't hurt to try anyway.

I had a go at that. It didn't work, I'm afraid. (-:

Otherwise you may want to check your PaperPort options. It's been
awhile since I used it but I think there was a Word option you could
use to integrate the add-in with Word.

That was the first place I looked, and the basis that you'd expect a
program to let you choose what it did to other programs on your
machine. But there doesn't appear to be anything there -- to my
considerable surprise. I'm just about to get the new version, so maybe
there will be something in that. (One lives in hope!)

 

[Beth Melton]

I had a go at that. It didn't work, I'm afraid. (-:


That was the first place I looked, and the basis that you'd expect a
program to let you choose what it did to other programs on your
machine. But there doesn't appear to be anything there -- to my
considerable surprise. I'm just about to get the new version, so
maybe
there will be something in that. (One lives in hope!)

It was a good effort anyway. I'll keep my fingers crossed that the
next version will have the option.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/