A
Anita Taylor
We have a work order tracking database (purchased software – I did not
design). I need to find out how many work orders are being assigned to an
individual on a daily basis versus how many they are actually closing. There
is no such report function in the program – there are reports, but none that
show this particular information.
The database is structured so that the ONLY way I know a ticket is assigned
from one person to another is a text field that contains the following:
“cs - Assigned Issue To: FRED FLINSTONE Assigned by: BARNEY RUBBLEâ€
I need to get the Assigned To and Assigned By into two separate fields so I
can compare and report on them. Any ideas/suggestions would be greatly
appreciated.
1) the name of the Assigned To and Assigned By is always in all caps
2) there is no set amount of spaces between Assigned To and the analyst name
and Assigned by and the analyst name – the names grow to be as long as it
needs to be.
design). I need to find out how many work orders are being assigned to an
individual on a daily basis versus how many they are actually closing. There
is no such report function in the program – there are reports, but none that
show this particular information.
The database is structured so that the ONLY way I know a ticket is assigned
from one person to another is a text field that contains the following:
“cs - Assigned Issue To: FRED FLINSTONE Assigned by: BARNEY RUBBLEâ€
I need to get the Assigned To and Assigned By into two separate fields so I
can compare and report on them. Any ideas/suggestions would be greatly
appreciated.
1) the name of the Assigned To and Assigned By is always in all caps
2) there is no set amount of spaces between Assigned To and the analyst name
and Assigned by and the analyst name – the names grow to be as long as it
needs to be.