Part of the screen has blank spots (not refreshing properly)

[rmoleveld]

Dear all,

I have a problen concerning what I see on the excel screen.
While working in Excel (normal things as comparing, copy-paste etc.)
parts from the screen become blank, to come back seconds later (some
times 4 other 10 or longer).
When this occurs I mostly switch to another application and go back to
excel (2x alt-tab)
I had this problem on my previous laptop and still have it on this new
one with a complete fresh install.

You can see some print screeens on the links below.

Can anyone help me or give some indications what the issue may be
here?

I have:
Newest HP probook
MS Windows XP professional (up to date)
MS Office 2007 (up to date)
HP monitor
Latest update video drivers from HP site
Latest update monitor drivers (HP site)

Best regards,

Ronald.

http://www.limasol.com/images/excel/excel_screen_20111124.jpg
http://www.limasol.com/images/excel/excel_screen_20111125.jpg
http://www.limasol.com/images/excel/excel_screen_20111125_2.jpg

 

[Victor Delta]

Dear all,

I have a problen concerning what I see on the excel screen.
While working in Excel (normal things as comparing, copy-paste etc.)
parts from the screen become blank, to come back seconds later (some
times 4 other 10 or longer).
When this occurs I mostly switch to another application and go back to
excel (2x alt-tab)
I had this problem on my previous laptop and still have it on this new
one with a complete fresh install.

You can see some print screeens on the links below.

Can anyone help me or give some indications what the issue may be
here?

I have:
Newest HP probook
MS Windows XP professional (up to date)
MS Office 2007 (up to date)
HP monitor
Latest update video drivers from HP site
Latest update monitor drivers (HP site)

Best regards,

Ronald.

http://www.limasol.com/images/excel/excel_screen_20111124.jpg
http://www.limasol.com/images/excel/excel_screen_20111125.jpg
http://www.limasol.com/images/excel/excel_screen_20111125_2.jpg

Need some more data...

What is the file size of the spreadsheet that encounters this problem?
How much RAM does your laptop have?
How many other programmes are you running at the same time?

Initial thoughts are that your laptop may be short of RAM and so having to
write temporary data to the disk - hence the slow screen refresh. However,
answers to the above will help to confirm or disprove this.

V

 

[rmoleveld]

Need some more data...

What is the file size of the spreadsheet that encounters this problem?
How much RAM does your laptop have?
How many other programmes are you running at the same time?

Initial thoughts are that your laptop may be short of RAM and so having to
write temporary data to the disk - hence the slow screen refresh. However,
answers to the above will help to confirm or disprove this.

V

Hi Victor,

The sheets sizes are different, but mostly < 1mb.
The RAM size is 4gb and the concurrent programs varies of-course. But
having mail, explorer, browser and other 3 or 4 more open at the same
time is quite normal this days with a new laptop (HP ProBook 6465b)

Best regards,

Ronald.

 

[Victor Delta]

Need some more data...

What is the file size of the spreadsheet that encounters this problem?
How much RAM does your laptop have?
How many other programmes are you running at the same time?

Initial thoughts are that your laptop may be short of RAM and so having to
write temporary data to the disk - hence the slow screen refresh. However,
answers to the above will help to confirm or disprove this.

V

Hi Victor,

The sheets sizes are different, but mostly < 1mb.
The RAM size is 4gb and the concurrent programs varies of-course. But
having mail, explorer, browser and other 3 or 4 more open at the same
time is quite normal this days with a new laptop (HP ProBook 6465b)

Best regards,

Ronald.

==================================

Ronald

With 4GB of RAM I can't understand why you are having this problem. The only
other thing I could suggest is to check that your display driver is the
latest version.

V

 

[Ronald]

I found the issue.
Microsoft Intellipoint 6.3 was providing this problem.
Since there is no easy way to deinstall on a 'normal' way it I've used
'Revo Uninstaller'.
After that I installed a 5.x version of Microsoft Intellipoint and
problem was gone. I suppose that the 8.x version from Intellipoint
will work also since it looks the old intellipoint versions are not
deinstalled by upgrade, but I didn't try tray yet.

Best regards.