Password Protected PST file...

[Bob_BLC]

I have a user that all of a sudden has his personal folder password protected
and no one knows the password. I tried using this file.
http://www.computerhope.com/download/updates/pst19upg.zip

But, everytime I run it, it just says cannot find the program pst19upg. Any
suggestions?

 

[Brian Tillman]

I have a user that all of a sudden has his personal folder password
protected and no one knows the password. I tried using this file.
http://www.computerhope.com/download/updates/pst19upg.zip

But, everytime I run it, it just says cannot find the program
pst19upg. Any suggestions?

Just to make sure, you downloaded pst19upg.zip to your hard drive, unzipped
it to a folder, read the pstread.txt file it contains, then double-clicked
on pst19upg.exe, correct? If not, what did you do EXACTLY.

 

[Bob_BLC]

Yes, Bian that is exactly what I did. When I double-clicked the program, it a
DOS looking window popped up and was gone again so quickly I couldn't see
what it said. Is that what is supposed to happen? What else do I have to do?

Thanks for any info!

-Bob

 

[Brian Tillman]

Yes, Bian that is exactly what I did. When I double-clicked the
program, it a DOS looking window popped up and was gone again so
quickly I couldn't see what it said. Is that what is supposed to
happen? What else do I have to do?

What I would do is to put the pst19upg.exe program in the same folder as the
PST, open a command prompt window, CD to the folder with both files and then
run the app.

 

[Bob_BLC]

Thank you very much for your help. It ended up that somehow an extra data
file was created and pw protected and Outlook was looking toward that. I just
had to switch back to the old data file and remove the extra one. Thanks
again!

-Bob