PASSWORD PROTECTION PROBLEM

[Geojoa]

I have the same problem as many have had here with a bit of a twist. Outlook
2007 (on XP) doesn't remember my password and recurringly prompts me to enter
it - all the time (as soon as I start the program/when trying to send or
receive email etc). this problem began after my windows user profile became
corrupt for unknown reasons; and I had to create a new profile. I'm on
embarqmail isp (pop 3). Problem also occurs when virus scanning program is
turned off.
In trying the fixes on the ms support site 290684 I've run into a bit of a
snag. Step 1 didn't work. In trying step 2, trying to open outlook in safe
mode by running outlook.exe/safe, windows comes up with the dialog box saying
'windows cannot find outlook.exe/safe'.
So, I'm wondering about the connotations of this.
Appreciate any help.

ps: I've tried twice uninstalling and reinstalling MS office. Of no avail.

Thanks,
Geojoa

 

[K. Orland]

It appears you typed the /safe command incorrectly:

Start > Run > outlook.exe /safe

There is a space after outlook.exe and /safe.

Which password is it that Outlook is not remembering? The password to your
ISP mail servers to download mail or is there a password on your PST? Or is
it the password for the profile you use on your PC?

 

[Geojoa]

It's the password for my mail server. thanks

It appears you typed the /safe command incorrectly:

Start > Run > outlook.exe /safe

There is a space after outlook.exe and /safe.

Which password is it that Outlook is not remembering? The password to your
ISP mail servers to download mail or is there a password on your PST? Or is
it the password for the profile you use on your PC?

 

[K. Orland]

Delete and recreate your Outlook profile to see if that helps:

http://www.howto-outlook.com/faq/newprofile.htm

 

[Geojoa]

Ah, we're exploring the simple solutions. That's been done, thanks, to no
avail.

Geojoa

 

[Geojoa]

Sending again since I didn't check the notify me box.
Tried that solution - no help. thanks.

 

[K. Orland]

Have you deleted your cached passwords in the Control Panel under Users and
Passwords?

 

[K. Orland]

Sorry, I didn't see where you had advised that step in troubleshooting had
already been performed.

 

[Geojoa]

Assuming you're speaking of my windows user profile, I have never used a
password.

geojoa

 

[Geojoa]

Also, did get into outlook on safe mode per your suggestions - didn't help;
same prompting for my password over and over, both when sending and receiving
- for every single email.

g

 

[K. Orland]

If you're not logging into the computer then it's automatically logging in.
There still must be a cached password.
Have you considered contacting your ISP to verify your password and perhaps
have it reset? Is Office fully patched?
Try disabling the COMS in 2007:
To disable COM add-ins, follow these steps:
On the Tools menu in Outlook 2007, click Trust Center.
Click Add-ins, click COM Add-ins in the Manage list, and then click Go.
In the COM Add-Ins dialog box, click to clear the check boxes for any COM
add-ins that you want to disable.
After you disable the add-ins, click OK, and then restart Outlook.

For further details, read up on: http://support.microsoft.com/kb/290684
Also, read here: http://support.microsoft.com/kb/821574

This could be the result of your antivirus and/or security application if
you have it configured to actively integrate with Outlook. If antiirus is
scanning incoming and outgoing email, this can cause many problems including
the potential for what you're seeing. The solution to this is to uninstall
antivirus and reinstall, omitting the Outlook integration.

 

[Geojoa]

Please note - the following fix solved the problem. This fix appeared
elsewhere in this bulletin board for another version of Outlook. It's simple
and really works.

Geojoa

here it is:
POSSIBLE FIX FOR OUTLOOK PASSWORD PROBLEM

Important: this solution contains information about how to modify the
registry. Make sure to back up the registry before you modify it. Make sure
that you know how to restore the registry if a problem occurs. View the
following article in the Microsoft Knowledge Base for information about how
to back up, restore, and modify the registry:
http://support.microsoft.com/kb/256986/

Follow the next steps to solve this issue:

1. Close all running programs
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\UserShell Folders
5. Now choose Edit » New » Expandable String Value
6. Enter "AppData" as a name
7. Double click the new entry
8. Enter "%USERPROFILE%\Application Data" in the value data field.
9. Close the registry editor

It is possible that additional registry keys are missing. Below is a list of
all keys that should exist in the "User Shell Folders". There are different
ways to add these keys again:
* Use the instructions provided on
http://windowsxp.mvps.org/usershellfolders.htm
* Add them manually by following the steps above
* Export the keys from a computer/user on which the issue does not occur,
and then importing them again.

To export and import:
1. Logon to Windows with a user account for which the issue does not occur
(this may also be a different workstation).
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders
5. Right click the "User Shell Folders" key on the left and choose "Export".
Specify a name and location of for the export file and click [Save].
6. Close the registry editor
7. Logon to Windows with the user account that experiences this issue
8. Double click on the exported registry key you created in step 5.
9. Click [Yes] when asked if you are sure to add the information, then click
[OK] for the "successfully imported" message.

Registry keys that should exist in the "User Shell Folders" key.
The list below has the format "Key Name - Value Data". The type for all keys
is "Expandable String Value" (REG_EXPAND_SZ).

* AppData - %USERPROFILE%\Application Data
* Cache - %USERPROFILE%\Local Settings\Temporary Internet Files
* Cookies - %USERPROFILE%\Cookies
* Desktop - %USERPROFILE%\Desktop
* Favorites - %USERPROFILE%\Favorites
* History - %USERPROFILE%\Local Settings\History
* Local AppData - %USERPROFILE%\Local Settings\Application Data
* Local Settings - %USERPROFILE%\Local Settings
* My Pictures - %USERPROFILE%\My Documents\My Pictures
* NetHood - %USERPROFILE%\NetHood
* Personal - %USERPROFILE%\My Documents\
* PrintHood - %USERPROFILE%\PrintHood
* Programs - %USERPROFILE%\Start Menu\Programs
* SendTo - %USERPROFILE%\SendTo
* Start Menu - %USERPROFILE%\Start Menu
* Startup - %USERPROFILE%\Start Menu\Programs\Startup
* Templates - %USERPROFILE%\Templates

MORE INFORMATION
The "User Shell Folder" is a subkey of the
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer
registry. Entries in this subkey can also appear in the "Shell Folders"
subkey and in both HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER. The entries that
appear in user User Shell Folders take precedence over those in Shell
Folders. The entries that appear in HKEY_CURRENT_USER take precedence over
those in HKEY_LOCAL_MACHINE.

Solution posted originally by PeeCee