PATCH PACKAGE CANNOT BE OPENED

[Sara]

I have a version of Microsoft Office on my PC.

If I try to open any program in it, I get the message, "The patch package
could not be opened. Verifty that the pacakage exists and that you can
access it, or contact the application vendor..."


and

that MAPI32.DLL is corrupt or the wrong version.

Though, I can't open it to get the product id. ??

Help!?

 

[Scott Atkins[MSFT]]

Hi,

The problem you are reporting may occur if the registry contains Microsoft Windows Installer information from an earlier Office installation. Please refer to the following Knowledge Base
article for more information.

295823 You receive the "This patch package could not be opened" error message in an Office program
http://support.microsoft.com/default.aspx?scid=kb;EN-US;295823

Regards,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
--------------------

 

[Sara]

Scott

Thank you, but this didn't help.

Any other ideas?!