PC wont accept known legit serial # for Office2K or OfficeXP?

[yerk55]

I'm working helpdesk at a hospital here. A user called up asking if
Office could be upgraded on a machine. It's Win2K box, and she wants
to upgrade it's Office from 97 to XP (2002). No problem, we've put
Office XP on 2000 boxes plenty of times.

I go to install it, and after entering our corporate license code for
the install, it immediately says this is an invalid code. I used this
exact same disc and code the day before. But it insists it's an
invalid code.

For s-&-giggles, I decide to try Office 2000 instead. Same
thing...known good disc, known good code...PC saying invalid serial.

I was contemplating uninstalling Office 97 from the machine and trying
it then, but I'm worried that won't work still, and then it will
refuse to install Office 97 again for that matter!

We only use legal and legit discs and corporate licenses. We're all
legit here. Anyone have any ideas what would make a particular Windows
2000 installation simply refuse to accept a valid Office code for at
least versions 2000 & 2002?

Thanks in advance for any ideas.

 

[Susan Ramlet]

Hi, yerk55,

See if this helps:

http://support.microsoft.com/kb/842566

Sometimes the issue occurs if a conflicting version of Office 2002 or 2000
was installed (such as a trial or beta). Check the Control Panel to see if
any other versions (other than 97) are installed, then uninstall them.