pdf attachment do not show up

[Peter Kwong]

I got an email from a user using outlook 2000 with pdf file as an attachment.
I'm using outlook 2003 and don't see the attachment.
But when i forward the email to anybody i see the attachment is there.

Any reason why this is happening?

 

[Brian Tillman]

I got an email from a user using outlook 2000 with pdf file as an
attachment. I'm using outlook 2003 and don't see the attachment.
But when i forward the email to anybody i see the attachment is there.

Any reason why this is happening?

Are you using Google Desktop Seach?

 

[Peter Kwong]

nope don't have that installed
i tested with two emails from the same person.
The email that i got the pdf attachment is in plain text format and when the
user sents it in html format i don't see the attachment until i tried to
forward his email.
But the attachment is there in the user's sent items.

 

[VanguardLH]

in

nope don't have that installed
i tested with two emails from the same person.
The email that i got the pdf attachment is in plain text format and when the
user sents it in html format i don't see the attachment until i tried to
forward his email.
But the attachment is there in the user's sent items.

You sure they sent it using HTML formatting? If they sent it using RTF
(rich-text format) then the attachments will be shown within the body of
the e-mail, not via the paperclip icon and attachment listing. Then you
forward their RTF e-mail but use HTML which does NOT show the attachment
inline with the body and uses the separate listing.

Just because an e-mail has fonts, bolding, and other formatting doesn't
mean it is an HTML-formatted e-mail. It might be an RTF e-mail.

 

[Peter Kwong]

I've found a link and a way to get the attachment to show up.
But what do i have to do to fix it since i can't have end users doing that
on every email they think they have an attachment on.

http://knicksmith.blogspot.com/2007/03/exchange-2007-and-outlook-2003-where.html

We are running Exchange 2007