PDF's slow to attach

[Candace]

When I attach a Word document to an email, it happens almost instantaneously.
But when I attach a PDF document it can take up to two minutes before the
file attaches. I am using Word 2003 and Adobe Acrobat 9 Standard. What is
causing this PDF attachment delay? Is there anything that I can do to remedy
the time lag with attaching PDF files?

 

[VanguardLH]

When I attach a Word document to an email, it happens almost instantaneously.
But when I attach a PDF document it can take up to two minutes before the
file attaches. I am using Word 2003 and Adobe Acrobat 9 Standard. What is
causing this PDF attachment delay? Is there anything that I can do to remedy
the time lag with attaching PDF files?

Disable e-mail scanning of your e-mails. It is superfluous. If the
file were infected on your host that you are attaching, that means the
AV scanner didn't find it already, the same AV scanner that will check
when you attach it to e-mail which means it still won't detect the pest.
The same AV scanner is used to interrogate inbound e-mails but that is
also superfluous since it is the same AV scanner used to check when you
save an attachment.

 

[Candace]

How do I disable e-mail scanning of my emails? I looked under Tools -->
Options --> Security tab, but I didn't see an option to disable this feature.

 

[VanguardLH]

How do I disable e-mail scanning of my emails? I looked under Tools
--> Options --> Security tab, but I didn't see an option to disable
this feature.

Not an Outlook issue. Go into whatever you use for your anti-virus
software and disable its e-mail scanning feature.

 

[Candace]

The virus scanner on this machine is not configured to scan e-mail. So it
must be something else in my case. Any other suggestions on what could be
causing PDFs to take up to two minutes to attach an email.

 

[VanguardLH]

The virus scanner on this machine is not configured to scan e-mail.
So it must be something else in my case. Any other suggestions on
what could be causing PDFs to take up to two minutes to attach an
email.

Not true. You didn't mention WHICH antivirus program that you use.
Disabling e-mail scanning in the AV program may not be sufficient. Some
AV programs require a reboot to stop their interrogation of e-mail
traffic when you supposedly disable that function. Disabling often only
eliminates the interrogation of e-mail traffic but all your e-mail
traffic still goes through their transparent proxy. If there is a
problem with their proxy, there is a problem with your e-mail traffic.
Disabling is a first step in troubleshooting but not necessarily
encompass the full problem. You may have to uninstall your unidentified
antivirus program and reinstall it but do a custom install where to
choose to NOT include their e-mail scanning function. That eliminates
using their transparent proxy for e-mail traffic. Can't be specific
because the AV program has not yet been indentified.

You mentioned "Adobe Acrobat 9 Standard". Why would you mention the
program that creates a .pdf file? In Outlook, you would be attaching
the file itself and the program is NOT involved. Are you actually
attaching a .pdf file, or are you using some e-mailing function inside
of Adobe Acrobat to send the current content of whatever document is
currently open in that program?

 

[Candace]

I have uninstalled the Symantec Antivirus software and rebooted the computer
and I am still having the problem. I am attaching the PDF using Outlook 2003.
I am not attaching the PDF through the Adobe program. I mentioned the version
of Adobe in my initial question just in case the version had a bearing on the
situation. Is there anything other than AV that could cause this problem?