D
Dmitry Bond.
Hi.
Since the February 2010 I'm experiencing permanent problems with MS
Outlook 2007 - every 20-30 minutes it stops to work with message
"Cannot display the folder. There is not enough free memory to run
this program. Quit one of more programs, and then try again".
When I tell "stops to work" I mean - Outlook program is actually
running but it cannot do anything - nor receive emails, nor look
emails or folders, so - it is completely nonoperational. The only way
to "cure" it - close Outlook, wait 2-3 min (if not disappeared from
memory kill it using TaskMgr), start Outlook again, click [Send/
Receive All] to update "Inbox" (otherwise it hang in a "waiting to
update this folder" status).
Unfortunately all our administrators were unable to figure out what
wrong with my Outlook and how to fix it. So, I have to search solution
by myself.
Here are some more details:
* My computer is Core i7/RAM 6Gb/HDD 0.5Tb/Windows 7 Ultimate x64/
Office Ultimate 2007.
* In my Outlook I have OST file (size = 0.2Gb) and 2 PST files
(sizes=0.3Gb and 0.4Gb) and something called "Public Folders" - but I
never looks into it because it is quite slow.
* It seems that problem is related to Exchange server, because when
Exchange is not available (VPN is off) Outlook running fine, it can
run for a days without any problems. Only when VPN is ON, so Exchange
is online it fail every 20-30 min as I specified above.
* It is known that if I turn off "Use Cached Exchange Mode" it will
work better but very slow. So, working without cached mode is not an
option at all!
* There are no connection problems to our Exchange server - it is
always up and running, ping {exchangeServerAddress} always working
fine and so on.
* My typical work scenario - start computer at morning (VPN off at
this moment), receive emails from 4 POP3 accounts, then connect VPN to
remote office and work with Exchange Server. Before the problem began
I did run my Outlook whole day without restarting it.
* Seems we use Exchange Server 2003 (telnet shows this text "Microsoft
ESMTP MAIL Service, Version: 6.0.3790.4675"), outlook web access
component also shows "Exchange Server 2003".
* I also has a laptop with Windows XP + Outlook 2003 - it has exactly
the same problems with our Exchange server. Laptop is Core Duo T7300/
RAM 2Gb/HDD 160Gb/Windows XP SP3/Office Professional 2003.
* I really cannot figure out what happened after February 2010 (when
all these problems began), thought it were Windows/Office updates
installed at mid of February. But not sure for 100%. Also - I see the
same problems on my laptop with Office 2003 where I have not installed
any updates, so maybe it is not related to MS updates...
* Antivirus software is: Kaspersky AV 2010 on my computer with Outlook
2007 and Symantec AV Corp.Edition 8.x on laptop with Outlook 2003. So,
seems it is not related to AV because different Office, different AV
but the same problem.
What I have already tried:
1) tried to apply SCANOST and SCANPST to my OST and all PST files.
2) tried to turn off antivirus
3) tried to bother our admins and support with questions and so on
4) adjusted MAPI memory settings as described at http://support.microsoft.com/kb/269794
All these did not help.
Question is - WHAT CAN(should) I DO TO MAKE my Outlook 2007/2003
working fine?!
Like it was before the February 2010.
Note: if there is something our admins should check/fix please give me
a hint/idea I'll ask them to do it. As you know if somebody called
"admin" it does not mean that he is actually competent in such
questions.
Question # 2 - IS MICROSOFT IS GOING TO FIX THAT ISSUE AT ALL?!
Or maybe they do suggest to buy Office 2010 and pray it do not have
mentioned problem?!
Regards,
Dmitry.
Since the February 2010 I'm experiencing permanent problems with MS
Outlook 2007 - every 20-30 minutes it stops to work with message
"Cannot display the folder. There is not enough free memory to run
this program. Quit one of more programs, and then try again".
When I tell "stops to work" I mean - Outlook program is actually
running but it cannot do anything - nor receive emails, nor look
emails or folders, so - it is completely nonoperational. The only way
to "cure" it - close Outlook, wait 2-3 min (if not disappeared from
memory kill it using TaskMgr), start Outlook again, click [Send/
Receive All] to update "Inbox" (otherwise it hang in a "waiting to
update this folder" status).
Unfortunately all our administrators were unable to figure out what
wrong with my Outlook and how to fix it. So, I have to search solution
by myself.
Here are some more details:
* My computer is Core i7/RAM 6Gb/HDD 0.5Tb/Windows 7 Ultimate x64/
Office Ultimate 2007.
* In my Outlook I have OST file (size = 0.2Gb) and 2 PST files
(sizes=0.3Gb and 0.4Gb) and something called "Public Folders" - but I
never looks into it because it is quite slow.
* It seems that problem is related to Exchange server, because when
Exchange is not available (VPN is off) Outlook running fine, it can
run for a days without any problems. Only when VPN is ON, so Exchange
is online it fail every 20-30 min as I specified above.
* It is known that if I turn off "Use Cached Exchange Mode" it will
work better but very slow. So, working without cached mode is not an
option at all!
* There are no connection problems to our Exchange server - it is
always up and running, ping {exchangeServerAddress} always working
fine and so on.
* My typical work scenario - start computer at morning (VPN off at
this moment), receive emails from 4 POP3 accounts, then connect VPN to
remote office and work with Exchange Server. Before the problem began
I did run my Outlook whole day without restarting it.
* Seems we use Exchange Server 2003 (telnet shows this text "Microsoft
ESMTP MAIL Service, Version: 6.0.3790.4675"), outlook web access
component also shows "Exchange Server 2003".
* I also has a laptop with Windows XP + Outlook 2003 - it has exactly
the same problems with our Exchange server. Laptop is Core Duo T7300/
RAM 2Gb/HDD 160Gb/Windows XP SP3/Office Professional 2003.
* I really cannot figure out what happened after February 2010 (when
all these problems began), thought it were Windows/Office updates
installed at mid of February. But not sure for 100%. Also - I see the
same problems on my laptop with Office 2003 where I have not installed
any updates, so maybe it is not related to MS updates...
* Antivirus software is: Kaspersky AV 2010 on my computer with Outlook
2007 and Symantec AV Corp.Edition 8.x on laptop with Outlook 2003. So,
seems it is not related to AV because different Office, different AV
but the same problem.
What I have already tried:
1) tried to apply SCANOST and SCANPST to my OST and all PST files.
2) tried to turn off antivirus
3) tried to bother our admins and support with questions and so on
4) adjusted MAPI memory settings as described at http://support.microsoft.com/kb/269794
All these did not help.
Question is - WHAT CAN(should) I DO TO MAKE my Outlook 2007/2003
working fine?!
Like it was before the February 2010.
Note: if there is something our admins should check/fix please give me
a hint/idea I'll ask them to do it. As you know if somebody called
"admin" it does not mean that he is actually competent in such
questions.
Question # 2 - IS MICROSOFT IS GOING TO FIX THAT ISSUE AT ALL?!
Or maybe they do suggest to buy Office 2010 and pray it do not have
mentioned problem?!
Regards,
Dmitry.