I don't know how Avast works as I don't use their products. Only disable its
integration with Outlook not the entire scanner; default Outlook security
and the on-access scanner are sufficient.
To me the error sounds pretty clear; you've configured the account for SSL
which the mail server does not support.
In your account settings press More Settings-> tab Advanced-> untick the SSL
option and set the SMTP dropdown to none.
If it still doesn't work then contact your ISP for the exact settings.
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
-----
I'm not sure exactly what I am looking for in order to disable the
integration in Avast. Outlook/Exchange is listed as an "installed provider"
in Avast. Do I want to "terminte" the whole provider? Under a "customise"
button I find tabs for: Scaner, Inbound mail, Outbound mail, Signatures,
Virus storing, Advanced, Heuristics, and Advanced Heuristics -- all with
lots
of settings. If I "terminate" the whole provider won't I lose my virus
scanning protection?
I created new profiles. They worked fine, so I deleted the old profiles.
Now I am able to select a new location for the personal folders file
backups.
Wonderful. Thanks.
However, both before and after creating the new profiles a new problem
developed last night, and, again, is still there with new profiles and the
old profiles deleted, and that is, I cannot sent e-mail now. I get the
follwoing message:
"Task '1. gokmail - callisons - Sending' reported error (0x800CCC7D) : 'Your
outgoing (SMTP) server does not support SSL-secured connections. If
SSL-secured connections have worked in the past, contact your server
administrator or Internet service provider (ISP).'"
I have checked and double checked all of my settings and everthing appears
right. My wife's laptop, with the same settings is working fine. I've set
her laptop right next to my monitor and checked everything thoroughly, but
still I cannot send e-mail. Any ideas what to do?
Thanks so much for your help.
Sincerely,
Greg Callison
Roady said:
That is the dirty way of disabling the integration and your virus scanner
could automatically re-enable it. Better is to disable the integration
from
within the control panel of your virus scanner.
"It remains grayed out."
Yes, as I never stated this was meant to solve the issue but more a likely
cause of the corruption that leads to the fact that it is now greyed out.
Recreating the profile might actually solve it. You might want to check
the
Event Viewer to find out more about your abnormal program termination.
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
-----
I am using Avast! for virus scanning. Are you asking me to disable the
integration by going to Toos>Options>Other>Advanced Options>Add-in
Manager?
I went there an unchecked the Avast! 4 that was there. But I still am not
able to browse for another location for the file backup location. It
remains
grayed out.
I'll work on a new profile tomorrow.
Any other ideas?
Thanks for the help.
Roady said:
That is probably why things are not working correctly now as well. Do
you
have a virus scanner that integrates with Outlook and/or does script
blocking/checking? Disable this integration to begin with; it doesn't
add
an
extra level of security anyway. I cannot tell from here if the settings
were
corrupted to begin with but you might want to set up a new mail profile
to
check it with. If everything works as it should with the new profile but
not
the old you can delete the old one. To set up a new mail profile see;
http://www.howto-outlook.com/faq/newprofile.htm
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
-----
I have two machines with Windows XP Pro 2002 and Office XP Pro. I just
installed the MS Outlook Personal Folders Backup. On one machine I am
able
to browse to any location I want to save the backups, but on the other
machine the browse function is grayed out. It is set for the default
location, where the original Outlook pst files are locationed, but I
want
to
save the backups to my net drive, in case the drive on my machine
crashes.
By the way, I just had a wierd thing happen today. Maybe someone can
explain it. When I tried to open Outlook today I get a MS Visual C++
Runtime
Error. Program: C:\... OUTLOOK.EXE abnormal program termination. In
tried
to deal with it I discovered that my outlook.pst file, which had been
huge,
was now 0 KB. Later I got a message saying that it wasn't even "a
personal
folders file." So I had to replace the file with an old backup that I
had
made manually. I lost lots of e-mail. That is why I'm working on
setting
up
this Personal Folders Backup program.
Thanks in advance for the help.
