Hi,
Ask your friend to right click the duplicated personal folders in Outlook 2003 Folder list and choose "Close 'personal folders' to close it. If
it doesn't work, I also think that he need to create a new Outlook profile. Following is the detail steps.
Create a new Outlook profile
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1. Quit Outlook. Go to Start menu > Control Panel > Mail, click Show Profiles¡
2. Select the "Prompt for a profile to be used" check box. Click Add¡
3. Type the profile name as "new outlook profile", click Ok.
4. Select Add a new e-mail account, click Next. Follow the wizard to configure your account in the new profile
5. After you restart Outlook, choose the "new outlook profile".
Move data from the original profile to the new profile
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Method 1: Click File menu > Open > Outlook Data File > choose the pst file which contains the data in original profile to open it in the
new profile. Thus, there should be a new Personal Folders in the Outlook Folder List.
By default, the pst file for original Outlook profile is located in the folder:
C:\Documents and Settings\<your-login-name>\Local Settings\Application Data\Microsoft\Outlook\
Method 2: Import the PST file
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1. On the File menu, click Import and Export.
2. Click "Import from another program or file", and then click Next.
3. In "Select the file type to import from", click Personal Folder File (.pst), and then click Next.
4. In "File to Import", click Browse to locate the personal folders (.pst) file that you want to import, and then click Next.
5. In the "Select the folder to import from" section, select the folder that you want to import, or select the top of the hierarchy to
import everything, and then click Finish.
Note: If the folder contains subfolders, and you want to include this data in the import process, click to select "Include Subfolders". If
the destination for importing is the currently selected folder, click "Import items into the current folder"; otherwise, click "Import items
into the same folder in". This will create matching items in the destination folder you select.
If he want to delete the old Outlook profile, go to Control Panel - Mail - Show Profiles - choose the old profile and click Remove to
remove it.
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
Regards,
Emily Lin
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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