M
Mikko Koskenkorva
A user few days ago that she can't see her personal folders in Outlook
anymore. Her AD user account was renamed few weeks ago and I'm suspecting
this to be the cause. She couldn't remeber if the folders have been there
after the account renaming or have they disappeared sometime after the
renaming.
We do have nightly and weekly backups of the exchange mailboxes, but I'm
afraid it won't do much good if I've understood correctly that the personal
folders contents are stored only on computer and not on server side?
I have tried the scanpst tool to recover the file and while it runs through
successfully, I don't see the "Recovered Personal Folders" as suggested in
the instructions. I can add the recovered .pst file as a new personal folder
but it only shows the same items as the original file did.
I also tried the file recovery software to see if user has managed to
accidentally delete the pst file but no luck there either.
Is it possible that Outlook somehow has got confused with the new account
name and somehow overwritten the .pst file?
anymore. Her AD user account was renamed few weeks ago and I'm suspecting
this to be the cause. She couldn't remeber if the folders have been there
after the account renaming or have they disappeared sometime after the
renaming.
We do have nightly and weekly backups of the exchange mailboxes, but I'm
afraid it won't do much good if I've understood correctly that the personal
folders contents are stored only on computer and not on server side?
I have tried the scanpst tool to recover the file and while it runs through
successfully, I don't see the "Recovered Personal Folders" as suggested in
the instructions. I can add the recovered .pst file as a new personal folder
but it only shows the same items as the original file did.
I also tried the file recovery software to see if user has managed to
accidentally delete the pst file but no luck there either.
Is it possible that Outlook somehow has got confused with the new account
name and somehow overwritten the .pst file?