G
Guest
Rather puzzled by a problem a friend is having [Word 2002 SP3] (She has got
around it by converting to pdf, but I would like to know more.),
She uses an old invoice document as a template for new ones, but when she
changes the address in a text box, it appears fine at our end, but the
recipient gets it with a previous version of her address, when it arrives by
email attachment (Outlook, with Word as the editor.) It seems that the
first line of the address is always associated with one particular location
whatever one does to direct it to a new one: sending to completely different
addresses seems to work ok though.
User does not maintain an address book herself, so I don't know where this
phantom address is held. It stays there even when smart tags are turned off
and, 'remove personal information' is selected.
Of course, the user could get around it by creating a proper template .dot,
but whilst advising this, I would like to know what has caused the problem,
and how to avoid similar unwanted changes in the future.
Apart from when a recipient writes to query the address and ask for it to be
changed, we have no sight of the wrong address at our end. Once alerted, a
Google Desktop search of the wrong address, does come up with the invoice
with its wrong address, but when it is then opened through GD there is only
the correct one!
Weird!
I am sure someone here will have a ready explanation to hand however!
Cheers,
S
around it by converting to pdf, but I would like to know more.),
She uses an old invoice document as a template for new ones, but when she
changes the address in a text box, it appears fine at our end, but the
recipient gets it with a previous version of her address, when it arrives by
email attachment (Outlook, with Word as the editor.) It seems that the
first line of the address is always associated with one particular location
whatever one does to direct it to a new one: sending to completely different
addresses seems to work ok though.
User does not maintain an address book herself, so I don't know where this
phantom address is held. It stays there even when smart tags are turned off
and, 'remove personal information' is selected.
Of course, the user could get around it by creating a proper template .dot,
but whilst advising this, I would like to know what has caused the problem,
and how to avoid similar unwanted changes in the future.
Apart from when a recipient writes to query the address and ask for it to be
changed, we have no sight of the wrong address at our end. Once alerted, a
Google Desktop search of the wrong address, does come up with the invoice
with its wrong address, but when it is then opened through GD there is only
the correct one!
Weird!
I am sure someone here will have a ready explanation to hand however!
Cheers,
S