Phantom email in delete folder creating a 4362 error and program quits.

[ATB32]

If I attempt to delete all messages in the Deleted Items folder, I get
a 4362 error message and the application shuts down.

If I carefully delete all the messages that are visable, the Deleted
Items folder count still shows one (1) message but nothing shows in the
window. If I click the window - I get a 4362 error message and the
application shuts down.

How can I clean out the Deleted Items folder?

I am using Office X on the Mac with Tiger.

I tried to reintall Entourage but the Deleted Items folder did not
clean up, and, of course, the other folders were all saved as well.

Help! Thanks

 

[Barry Wainwright [MVP]]

It is possibly an early sign of mild database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.




..

 

[ATB32]

You rate excellent. Worked like a charm.
Question: The rebuild advised the old files were in a folder ready to
trash. I can not find that folder.
Your help is most appreciated.

 

[Diane Ross]

You rate excellent. Worked like a charm.
Question: The rebuild advised the old files were in a folder ready to
trash. I can not find that folder.
Your help is most appreciated.

Microsoft Entourage installs the Microsoft User Data folder (MUD) in your
User's Document folder. Inside this folder is your Identity (named Main by
default). <http://www.entourage.mvps.org/glossary/mud.html>

The one named "whatever-your-identity-is" is always the current one.

The ones with "[Backed up...]" appended are the old copies before the
rebuild.