Phantom "Issues" appear on Home Page and Risks & Issues page

[Astro Boy]

A number of our users are seeing what I can only describe as "phantom"
issues showing up in the Issue counter on the PWA Home Page and the
Risks & Issues page.

This is affecting just a few of our users, but those users who are
affected are all seeing the same thing. On their Home Page and on
their Risks & Issues page, they see a count of 7 issues. On the Risks
and Issues page, the spot where the project name should appear is
blank.

I have audited our workspaces both using Data Analysis and manually,
and I know for a fact that we have only one issue in the entire
system. Others have been created in the past, mostly in training and
testing, but all have been deleted except the one, legitimate open
issue.

Does anyone know:

1. How these issues are appearing on the issue counter of a small
subset of our users' screens, when I can find no other trace of them
anywhere in the system?

2. How do we get the affected users' issue counters to reflect
accurate info?

Thanks in advance!

AB

 

[Andrew]

I recall seeing something like that as the result of incorrectly customizing
the default Project Workspace template.

Has your organization created custom workspace templates, or modified the
risks/issues lists at all?

-A

 

[Astro Boy]

I recall seeing something like that as the result of incorrectly customizing
the default Project Workspace template.

Has your organization created custom workspace templates, or modified the
risks/issues lists at all?

-A












- Show quoted text -

Hi Andrew.

No we have not modified the standard WSS Project Workspace site
template at all. Do you (or anyone else) have any other suggestions?

Thanks!

AB

 

[Astro Boy]

Hi Andrew.

No we have not modified the standard WSS Project Workspace site
template at all. Do you (or anyone else) have any other suggestions?

Thanks!

AB- Hide quoted text -

- Show quoted text -

Anyone? I'm unable to explain this behavior to the user base.

I want to avoid going spelunking in the database, if at all
possible...

Thanks!

AB

 

[Andrew]

Can't shed any light, I am afraid. You may wish to repost this message anew
and see if you can get any other takers.

-A

 

[Astro Boy]

Can't shed any light, I am afraid.  You may wish to repost this message anew
and see if you can get any other takers.

-A







- Show quoted text -

Thanks Andrew. I will do so. I appreciate your suggestion very much!