Phantom Rules

[Jenn]

We are running Exchange 2003 on a Windows 2003 server environment. On the
client side, we are running Outlook 2003 on Windows XP SP2.

I have an end user who is receiving forwarded e-mails from another
individual. There used to be a rule in place to do this for a particular
report, but this was removed long ago. However, the rules (behavior)
persists and we can't find the location to get rid of it.

This is starting to bug my user, any thoughts? Any help is appreciated.

 

[Jocelyn Fiorello [MVP - Outlook]]

Client-side rules are stored in the .PST file in Outlook 2003, so you might
want to try running the Inbox Repair Tool (scanpst.exe) against the .PST to
see if it finds any errors. Make sure you allow the program to make a copy
of the file before it changes anything.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Jenn]

I was able to try this on the client, slight problem. I cannot find a .pst
or .ost locally. Offline caching is not on. Where else are these rules
stored? Where on the Exchange server? Any other thoughts? Thanks.

 

[Jocelyn Fiorello [MVP - Outlook]]

I'm sorry but I'm very limited in my Exchange knowledge -- you may want you
repost your question in a new thread in this group, and make sure you mention
that it's a server side rule (or at least one that is only associated with an
Exchange mailbox) causing the problem.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***