Phone format problem

[Kiwi Harry]

Hi,

I seem to have a problem with how some of my phone numebrs are formatted in
Outllook. I was tidying up my address book and and noticed that a number, but
not all, of my contacts had problems in saving mobile phone numbers.

Whilst editing a contact, I would select New Zealand as the Country, enter
either 21, 25, 27 or 29 in the area code field and then a 6 or 7 digit number
in the phone number field. For some reason, Outllook incorrectly formats the
number as +64 64 (xx) xxxxxxx. When I go back into the contact to correct it,
the area code field is blank and all the numbers, including the country code
of 64, appear in the phone number field. I can't get it to save the changes
in the correct format.

Some of the contacts have the correct format saved, i.e. +64 (xx) xxxxxxx so
I am unsure why it won't save numbers to this format for all my contacts.

This problem only seems to be affected by mobile numbers. So far I haven't
experienced this with any of my landline numbers, but I have only gotten as
far as surnames starting with the letter B.

I have Outlook Professional 2003.

Thanks

Harry

 

[Brian Tillman]

I seem to have a problem with how some of my phone numebrs are
formatted in Outllook. I was tidying up my address book and and
noticed that a number, but not all, of my contacts had problems in
saving mobile phone numbers.

Whilst editing a contact, I would select New Zealand as the Country,
enter either 21, 25, 27 or 29 in the area code field and then a 6 or
7 digit number in the phone number field. For some reason, Outllook
incorrectly formats the number as +64 64 (xx) xxxxxxx. When I go back
into the contact to correct it, the area code field is blank and all
the numbers, including the country code of 64, appear in the phone
number field. I can't get it to save the changes in the correct
format.

How have you configured the Windows dialing properties?

 

[Kiwi Harry]

How have you configured the Windows dialing properties?

Hi Brian.

Automatically add country code option is unselected. There was only 1
location listed in Dialling Rules and has Area Code listed as 09. My local
area code is 9. Clicked edit. Region/Country is set to New Zealand and area
code is 09, although I have now removed the 0. No other entries on the
General Tab. No entries in either the Area Code Rules or Calling Card tabs.

Further to the above, if I create a new contact, the number format is how it
should be. It seems that editing; old contacts created in previous versions
of Outlook, is where I am having the format problem. I had Outlook 2000
previously. I upgraded early last year. Could it be they may be corrupted is
some way?

I appreciate your help Brian.

 

[Brian Tillman]

Further to the above, if I create a new contact, the number format is
how it should be. It seems that editing; old contacts created in
previous versions of Outlook, is where I am having the format
problem. I had Outlook 2000 previously. I upgraded early last year.
Could it be they may be corrupted is some way?

I have been able to simply edit a phone number to change a digit to itself
and then save and close and have Outlook repair the number.

 

[Kiwi Harry]

I have been able to simply edit a phone number to change a digit to itself
and then save and close and have Outlook repair the number.

Ok, I think I may have found the cause. If the phone number (excluding area
code) is 6 digits then that is when I get the incorrect format. Numbers that
are 7 digits are formatted correctly. I changed an incorrectly formatted 6
digit number to 7 digits and presto, the format was correct. Changed the
number back to 6 digits and it was incorrectly formatted again.

Is there any way to fix that?

 

[Brian Tillman]

Ok, I think I may have found the cause. If the phone number
(excluding area code) is 6 digits then that is when I get the
incorrect format. Numbers that are 7 digits are formatted correctly.
I changed an incorrectly formatted 6 digit number to 7 digits and
presto, the format was correct. Changed the number back to 6 digits
and it was incorrectly formatted again.

Is there any way to fix that?

I can't say because I've never been in an environment where the lengths of
phone numbers could differ.