Phone icon in clipboard !

[Marty]

hi all , everytime i open a new document in word, after right clicking on
the page, there is something in the clipboard, its a small icon of a phone,
ive tried renaming and replacing the normal.dot file but when it replaces it
the same thing happens, any help would be appreciated.

Martin

 

[Lisa Penshorn [MSFT]]

Hi Marty,

It sounds like you have a template that is loading from one of your startup folder that is applying the icon to your clipboard.

Check the office startup folders and see if you have any templates loaded in there. If you do drag them out to the desktop
and seei if the icon is still there

C:\Program Files\Microsoft Office|Office|Startup

Sincerely,

Lisa Penshorn, MCSE
Microsoft Technical Support for Business Applications

"This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this message are best directed to the newsgroup/thread
from which they originated. "


--------------------

 

[Marty]

Thanks for the reply Lisa, but i have tried all that and its still the same,
ive checked and it looks like the icon is in all templates, ran virus check
and disabled plug-in for Norton AV, i did connect my laptop and my pc over
the last week and the icon is on my laptop as well :-(

Hope someone can help

Thanks in advance

Martin

 

[Lisa Penshorn [MSFT]]

Hi Marty,

Can you send me a screenshot of what you are seeing to (e-mail address removed).

Thanks!

Lisa Penshorn, MCSE
Microsoft Technical Support for Business Applications

"This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this message are best directed to the newsgroup/thread
from which they originated. "


--------------------